When a medical emergency is taking place the protocol is clear. Grab your jump kit and go. The same tools do not always apply when there is an emotional emergency. So what do we use? I have relied consistently on the power of suggestion or what I call the Yoda Effect. :) Walk with me, Please Walk with me, Please Thank you George Lucas for helping me define a skill that is so helpful when chaos is looming. How do we use the Yoda Effect it? Provide an action: Walk with me, Please Turn away Look this way Step back •Be direct •Offer a task that the person can be successful at completing •Make sure to not abuse your authority. Would you like to read more about my work in crisis intervention? Read Leading Chaos; An Essential Guide to Conflict Management