In this episode of Lifeguard IT, we're joined by Vishal Ganeriwala, Sr. Director of Product Marketing at Citrix, to discuss what's on the horizon in 2020.We talk about:- The importance of creating a positive employee experience- How Lake

What's New with WVD?

Oct 25th, 2019

We're back!Ben Murphy joins for a pre-Ignite 2019 interview to talk about what's new with Windows Virtual Desktop and the Lakeside partnership. Going to Ignite? Catch Ben's session on WVD in the Hub: https://myignite.techcommunity.microso

Citrix Synergy 2019 | Interview with Kyle Davies, Distinguished Architect at CDW

May 15th, 2019

Learn how to make the most of your Citrix Synergy experience with this preshow podcast.Kyle Davies, Distinguished Architect at CDW, Citrix Technology Advocate, and creator of Mr. Tech Talk joins us to share his tips on building your schedule

The ABCs of WVD

Apr 4th, 2019

Learn to speak fluent WVD in under 26 minutes.What’s all this WVD hubbub about? Microsoft’s Windows Virtual Desktop (WVD) offering is officially in preview and is set to launch during the second half of 2019. If you’re behind on your WVD new

Women in IT International Women's Day Panel

Mar 7th, 2019

"Think Equal, Build Smart, Innovate for Change" is the theme of this year's International Women's Day. While discussions of why women comprise just 20-30% of the tech workforce are nothing new, as technology continues to exert more influence ov

Digital Experience Monitoring with SysTrack | Interview with Ryan Purvis, CIO at HiLo

Feb 27th, 2019

Digital experience monitoring solutions empower IT with data and analytics to understand the intersection between end users and technology. With this knowledge, IT can act to better align technology to user need, solve problems proactively, qua

Future of Work Trends

Feb 8th, 2019

What's next for workplace AI, messaging apps, remote work, and Windows management? How will Gen Z entering the workforce change expectations for IT? In this episode, Heather and Linda discuss trends shaping the future of work in 2019. You ca

We’re Hiring! | Interview with VP of Engineering, Ed Wegryn | Working for Lakeside Software

Jan 23rd, 2019

In this episode, we ask Ed Wegryn, our VP of Engineering, six of the most common questions he gets from job applicants. We cover company culture, what it’s like to develop SysTrack, what qualities Ed looks for when hiring software engineers, an

2018 IT News Roundup

Dec 7th, 2018

As 2018 comes to a close, we're reflecting on some of the biggest end-user computing and tech stories of the year. Ben Murphy, Director of Applied Engineering at Lakeside, joins us to discuss the ongoing saga of the Meltdown and Spectre expl

To Self-Service or Not to Self-Service? Ugh, Not This Question Again!

Nov 26th, 2018

People frequently use self-service for consumer tech—why should it be any different under corporate IT?Repeat, low-level incidents like password resets and printer woes cause daily frustration for end users and help desk staff. These frictio

Satya Take the Wheel | Microsoft's Moves to Ease Windows 10 Migration

Nov 9th, 2018

As large organizations ramp up their Windows 7 to 10 migrations, Microsoft has started rolling out new options for tackling common migration roadblocks.In this episode, we cover what some of those new options are, including Windows Virtual D

The Art of the IT Survey

Oct 29th, 2018

Are you using big data as an excuse to not talk to your end users? Big data and analytics tools have made it possible for IT to resolve and prevent issues without involving the affected party, but that doesn’t mean there’s no longer a need for

Don’t Hack Me! 7 Universal Cybersecurity Best Practices

Oct 12th, 2018

Everyone knows that October is the spookiest month and what’s spookier than someone hacking your accounts or spying through your webcam? We’re here with recurring guest star and Lakeside dev Avery Dews to help keep the ghouls away with 7 person

SysTrack 8.4 Launch: Introducing AIOps

Sep 28th, 2018

The latest version of SysTrack is HERE and we can't wait to talk to you about it! In this episode, we cover new SysTrack features, including self-service functionality, experience feedback sentiment scoring, IBM Watson training, new integration

Digital Experience Monitoring 101

Aug 24th, 2018

Digital experience monitoring--what is it good for? In this episode, we cover the basics of DEM, including how it's different from APM, what its primary data sources are, and what use cases it supports.For more, download our white paper on how

Defining Workspace Analytics

Aug 10th, 2018

Join us for the 1st anniversary episode of Lifeguard IT! We define and discuss workspace analytics, which is a framework for IT decision-making that analyzes end users, business processes, and technology. Time Stamps: Workplace vs. Workspace 4

Rage Against the Virtual Machine | The Key to User Buy-In with VDI

Jul 13th, 2018

What is need-based procurement and what can it do for your VDI environment? In this episode, hosts Heather and Linda discuss how a user-centric right-sizing approach can improve end-user experience with VDI and better align IT resources with bu

Portrait of the Dev as a New Hire | Working for Lakeside Software

Jun 29th, 2018

College students and recent graduates: this one's for you. For this episode of Lifeguard IT, we recruite Avery Dews, backend software developer at Lakeside Software, to share his experience studying computer science engineering at the Universi

Using Benchmarking to Meet IT Goals + A Wild Use Case for IoT

Jun 15th, 2018

In this episode, Heather and Linda discuss benchmarking methods and benefits, including Collective Intelligence Benchmarking (CIB) tools that assist in establishing baselines for internal or external comparisons. Later on in the episode, they s

Advanced Placement IT History | Career Advice with Ray Ross, Global Director of SIs at Lakeside Software

Jun 1st, 2018

In this episode, we interview Ray Ross, a former AP US History teacher and current Global Director of SIs at Lakeside, about his career path and how he landed in IT. Ray shares anecdotes from his beginnings at Digital Equipment Corporation (DEC

Can IT Save the Open Office?

May 18th, 2018

Open offices are office layouts where cubicles are retired, and employees are placed in close proximity—a move that businesses hope will improve innovation, transparency, and collaboration while also reducing real estate costs. Open offices hav

What's the Difference Between a User and an End User?

May 4th, 2018

Hosts Heather and Linda explore the definitions of the terms "user" and "end user" and offer their thoughts on when to use each. Later on in the episode, they discuss articles on wearables in healthcare and smart home privacy concerns.Episode

What Is ITSM? Optimizing the Service Desk

Apr 30th, 2018

IT Service Management (ITSM) is an approach to designing, implementing, and managing how IT is used within an organization. Optimizing service desk operations is important in ITSM, as the service desk represents the primary point of contact bet

How Does Technology Affect Productivity?

Apr 6th, 2018

In this episode, hosts Heather and Linda discuss the relationship between end users, technology, and productivity and what IT can do about it. The discussion spans three main productivity trade-offs: the benefits of digital transformation vs. t

Stephen Hawking on Computers and AI

Mar 27th, 2018

In this episode, hosts Heather and Linda discuss famous Stephen Hawking statements on technology, including parallels between computers and organic life and the implications of AI.