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Podcast: Closing Department Gaps - featuring Martin Dowson

Released Wednesday, 6th March 2013
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As consumers, we’ve all been frustrated – rightfully so - when companies don’t seem to know anything about us, when we know they have the information somewhere in a corporate database. Martin Dowson is a customer experience strategist who advises major UK and international companies on how to adopt customer-led strategies. Martin helps us understand why companies can't pull it all together and what it is that causes these frustrating experiences when we need support or service.
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