IS IT REALLY THAT HARD TO SAY SORRY?

As human beings, it is our natural instinct to be defensive when confronted with something that went wrong along the way. Sellers, as human beings, are no different at all. When you sell something and the customer finds something wrong with it, how do you respond? Do you blame everybody else, or do you take the fall and take responsibility?

In this episode, Walker talks about taking responsibility for what you sold or offered, even if the problem has nothing to do with you because the client might be just approaching you because you’re the only one who can help him/her. Check out how you can be a responsible seller with Walker in this latest episode of No BS Sales School.

NON-BS WORDS TO THE WISE

HELP THE CUSTOMER, NOT BLAME THEM

“Be the person there that you're able to be the one that can help, not the one that's adding to the problem. Don't make your customer, your prospect, or your client the bad guy.”

TAKE THE FALL

“One way you can be different is to take responsibility for the sh*t that goes wrong, and when things go right, compliment your customer or their smart decision. You're the guide, not the hero; take the fall.”

Where to find Walker:

• LinkedIn: https://www.linkedin.com/in/walkermckay/
• Twitter: https://twitter.com/walkermckay
• Instagram: https://www.instagram.com/nobssalesschool/
• Free Training Course: http://www.7salesmistakes.com/
• Website: https://www.walkermckay.com/