On this episode of “Office Hours” host Richie Mashiko talks with Patrick Johnson, who is the founder of Progress Labs, a studio that builds digital products for DTC brands and other companies. In addition to Progress Labs, Patrick has spent time at other agencies including Red Antler, and throughout his career has worked on brands like Haus, Clare paint, and Supergoop! On this episode, Patrick and Richie discuss his unique Twitter bio, why it’s important for brands to have unique digital experiences, how brands at different stages should think about hiring technical talent, whether it be in house or outsourced, and much more.