Today’s guest began her training as a customer service expert when she was only nine years old. Growing up as a Midwest farmer’s daughter, she learned how to master the art of customer engagement to help sell more sweet corn than the competition.

Since then, she has made her mark as an entrepreneur, keynote speaker, and author. She is the go-to resource for customer service excellence. For over two decades, she has shared her practical point of view on customer service and staff development with audiences and companies across the country. Her approach includes blending real-life examples with proven action steps for improvement.

Her latest book, “The 10¢ Decision: How Small Change Pays Off Big” features her most sought after and impactful strategies to find and retain the best staff and highest-quality customers while also delivering exceptional guest experiences.

Please join me in welcoming Laurie Guest.  

Would you leave an honest rating and review on Apple Podcast? Or Stitcher? They are extremely helpful and I read each and every one of them. Thanks for the inspiration!

In this episode we discuss:

her definition of leadership: “My definition of leadership is the ability to get desired results from others, no matter what environment you are in.”how she first understood leadership during elementary school when she believed “my jump rope, my rules” but quickly learned that people were more likely to follow people who are kind instead of bossy.how storytelling and speaking go hand in hand in her life.her ability to run her business her own way and how she navigates the pressure to run her business how other people think she should.her metaphor of a boat marina in reference to networking.her methods for interacting and networking with people.

Links

Laurie Guest on LinkedIn and Twitter.www.laurieguest.com

Books mentioned in this episode:

"The 10 Cent Decision: How Small Change Pay Off Big" by Laurie Guest“Wrapped in Stillness: A Personal Retreat Guide” by Laurie Guest

Other Resources:

Learn more about the National Speakers Association.Learn more about Marilyn Sherman.

About Robbie:Robbie Samuels is a keynote speaker, TEDx speaker, and relationship-based business strategist who has been recognized as a “networking expert” by both Inc. and Lifehacker. He helps associations inspire life-long membership by creating welcoming and inclusive first-timer experiences.

He is the author of the best-selling business book Croissants vs. Bagels: Strategic, Effective, and Inclusive Networking at Conferences and has been profiled in the Harvard Business Review, Forbes, and Fast Company. He writes for Harvard Business Review Ascend. His clients include associations and corporations including Marriott, AmeriCorps, Hostelling International, and General Assembly.

He has been featured in several books including Stand Out: How to Find Your Breakthrough Idea and Build a Following Around It by Dorie Clark and The Connector’s Advantage: 7 Mindsets to Grow Your Influence and Impact by Michelle Tillis Lederman. He has guest lectured at many leading educational institutions including Harvard University, Brown University, Cornell University, Brandeis University, and Northeastern University.

Robbie is the host of On the Schmooze podcast which features his networking strategies and talented professionals sharing untold stories of leadership and networking.Keynote SpeakerInterested in booking Robbie to speak? At www.robbiesamuels.com/speaking you'll find video clips and a description of his signature session, Art of the Schmooze.

Call 617-600-8240 to speak directly with Robbie.Relationship-Based Business StrategistAre you ready to create a Relationship-Based Business Plan that will help you achieve greater impact (and income)?

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