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SYKES OneTAKE
OneTAKE with Ian BarkinEpisodes
SYKES OneTAKE
OneTAKE with Ian Barkin
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“There’s a lot of data-rich, insight-poor environments that exist in the world. And part of our job at Kinsa, and part of the job of our public health colleagues, is to make the data accessible. It’s not data for data’s sake. It’s insight.”
“[Millennials] have had a chance to take on leadership opportunities at a very young age in this community because the folks that have been in this community a long time want to mentor and nurture the next generation.” -Aakash Patel, Founder
“With the pace of change — I think, without argument — being faster than it’s ever been, and the pace of innovation being the same, it requires that we build organizations that can seize opportunity as it presents itself and stave off issues as
“You’re only going to maintain a subscription if you keep that customer satisfied throughout the lifecycle. No longer do we have the convenience of selling software upfront and then walking away and letting a partner implement it. Now, we’re o
“If a pandemic is not waking you up from your catatonic coma of how awful, perhaps, your leadership has been … you really have to ask yourself, ‘Why are you a leader?’ I fundamentally believe that the reflection that we’ve had over the past yea
“What we’re doing is not ‘academic’ … this is giving them an opportunity to go out and get a job. This is where these mentorships get much bigger than just ‘educating students’; this is a real opportunity to make a huge impact.” – Jon Brownin
“We’ve always said that the call center is the voice of the company, but you don’t really realize it until you see the impact of the data you’ve been able to expose. We call it: ‘actionable intelligence insights.’” – Wayne Ramprashad, Chief P
“The three big bits in our mind that you’ve got to get right are: the market, the team, and then the economics of the thing — does it all stack up? If you don’t have one of those, then you probably don’t have an investable proposition.” – He
“I’m so excited about this role because I love the mission of CloudFactory. … We have thousands and thousands of these workers that do things like data annotation and data processing for CloudFactory’s clients, and the kind of transformation th
“We represent physicians in all practice settings in all specialties all across the country, but when you really think about consumer brands and understanding experiences, it’s really about people’s beliefs and attitudes — and so you really hav
“What orchestration means is creating that structure — and that governance — to get the best version of getting the right resource, and the right work, in the right place and in the right time.” – Kit Cox, Founder & CEO of Enate Welcome
“Customers are like, ‘yeah, you had better make it easy, and if it’s not easy, there’s other people that make it easier, so I’m out,’ even if your product is great — it’s the battle of experiences.” – Tracy Robertson, Global Vice President o
“I’ve always had a passion for customers, and a reoccurring theme in my career is: If you put the customer at the forefront of your strategy, your strategy will be a winning one.” – Alice Sesay Pope In this episode of OneTAKE Live, join h
“Be scrappy. Just try something — see if it works. If you can try two things at the same time so you can compare, that’s even better.” – Gabriele “G” Masili In this digitally focused episode of OneTAKE Live, host Ian Barkin discusses art
“What I do is, I try and make Ian be the best that he can be — and in doing that, we’ve worked with a really great team.” – Shay Washington Welcome our special 50th episode of OneTAKE Live! In this celebratory show-about-our-show, host Ian
“The reality is, you’re in the last 1/10 of a mile in the marathon — and that’s where all the money is made.” – Luke Williams Welcome to OneTAKE Live! In this episode, host Ian Barkin speaks with Luke Williams, the senior vice president an
“If I had a hundred dollars to spend on my business, I would put $90 of it into making things easy — making sure things work.” – Michelle Buretta In this episode of OneTAKE Live, join host Ian Barkin as he chats with Michelle Buretta, sen
“We’re in the midst of an industrial revolution, which means, essentially, the change that is going to be necessary is going to be much bigger — and is therefore going to need much more help — than traditional change.” – Tony Saldanha In t
“My perspective is that customers are really loyal to an experience more than they are necessarily to a brand.” – David Brain Welcome to a special two-for-one episode of OneTAKE Live! In this unique episode of Two — er, OneTAKE Live,
“That’s probably the most important thing — understanding (customer) personas is where you need to start. It’s not a one-size-fits-all.” – Bernard Slowey In this episode of OneTAKE Live, host Ian Barkin sits down with Bernard Slowey, the s
“At the end of the day, be nice. Customers start with a problem. They want to be happy when it’s all over with. Anything in the middle — that can change all it wants to change.” – Shep Hyken In this episode of OneTAKE Live, host Ian Bar
“I do the things I love; it inspires me, and I want to inspire others.” –Peggy Smedley In this episode of OneTAKE Live, host Ian Barkin discusses digital acceleration, the Internet of Things (IoT), and the power of stories with Peggy Smedl
“I believe that right now we’re at that crossroads of refining the practice of customer experience.” – Geriel Thornburg May In this episode of OneTAKE Live, join host Ian Barkin as he discusses the many factors that must converge to create
“If you can’t get excited about what’s going on, then I think you’re missing something … I believe there’s far more to get excited about.” – John Healy In this episode of OneTAKE Live, host Ian Barkin sits down with John Healy, vice presid
"I think the biggest thing for me is being able to help people.” – Laurent Pierre Jr. In this episode of OneTAKE Live, join host Ian Barkin as he discusses customer experiences, the impact of COVID-19, and the revolutionary flexibility of
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