Alexa and Tyson are joined by Ivan Quiroz - the multi-time demotee turned always optimistic retail manager extraordinaire, servant leader evangelist, and current VP of Operations at 2020 Onsite - to discuss exactly what servant leadership methodology is and how to use it. They discuss (shockingly) how self-awareness is key to improving management, the importance of ‘at bats’ in growing managers, the conundrum of promoting skilled workers, and the harsh reality that having the title of Manager doesn’t buy you followers - Nothing but big facts in this week’s episode... Big facts.Learn more about your ad choices. Visit megaphone.fm/adchoices