Ajay Prasad is a serial entrepreneur and owner of two seven-figure small businesses. He has recently launched a new product onto the market called RepuGen, which is a SaaS product that helps small businesses connect with their customers and obtain positive online reviews and protect against negative reviews. Ajay strives to assist aspiring entrepreneurs in achieving their business goals, and is available to answer any questions you may have about starting a business at [email protected] teaches...How to manage your online reputation?Set up your profile (claim your reputation) on social media platforms that your customers spend time on.Have good presence on those platforms where people say good things about your and like you.92% of consumers will check out information about the business before they will contact you.People are also interested in seeing how the business handles the reviews.You should respond to all reviews: thank those who wrote the good reviews and address issues when the review is bad.Hand your customer cards to your customer to start the process of getting a review unless you have a software tool to automate the process.Ask them to rate (star or 1-10) and then explain why.Unhappy customers are more likely to write a review than happy customers.Getting a customer to give you a review will intercept the customer from venting online when they are unhappy.Contact:Website: www.repugen.comEmail: [email protected] for listening!Thanks so much for joining me again today. Do you have some feedback you’d like to share? Leave a note in the comment section below!Also, please leave an honest review for the PYLIB podcast on iTunes. Ratings and review are super helpful and very much appreciated. I read each and every one of them.If you have questions for the Ask Melin episode on the last Wednesday of the month, please email [email protected], remember to subscribe to the show on iTunes or GooglePlay to get automatic updates.Decide. Do. Done!