We talk with Zendesk’s Paige Young about their product, messaging, and customer service. We also talk about Service as a Subscription or SaaS, churn, how to pivot, and learn from 2020.
Show Notes
● [00:46] Are you a coffee or tea drinker?
● [01:22] Can you explain what Zendesk is all about?
● [02:32] What is your main differentiator when it comes to your competition?
● [05:13] How has Zendesk made it easier for PR pros to communicate with customers?
● [07:05] Are you seeing instant gratification amplified in 2020?
● [08:36] How are you pivoting away from customer service to customer excellence?
● [11:01] How has worked with Adobe helped with Zendesk with SaaS?
● [13:46] Can you explain to people what churn is all about?
● [15:14] Do you have effective ways of keeping churn at a low rate?
● [16:58] Would deliver an effective solution to a customer’s problem help as well?
● [17:46] What do you think is the future of SaaS?
● [19:24] Customer also wants multiplatform apps for a more connected environment?
● [20:02] What are some takeaways you’ve learned from 2020?
● [22:19] How will you apply what you’ve learned to 2021?
● [23:55] If you could create one feature for Zendesk, what would it be?
● [24:53] Final Thoughts
● Paige Young was our guest today. Learn more about Zendesk.
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