Chris Voss - World's #1 Negotiation Coach, Bestselling Author "Never Split The Difference" - CEO at The Black Swan Group, Ltd - Part 1 of 2 [Negotiation]
Chris talks about:
· How long do you have to make that first impression?
· How did you make your first impression count?
· How do I get the customer who is fired up to calm down and get them to trust you?
· What is the power of an open-ended question?
· How do you continue to push somebody to the limit, but still gaining their trust? Transcript: https://press1fornick.com/chris-voss
JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn Website Connect with Nick
Learn about all the guests book recommendations here
BROUGHT TO YOU BY: VDS
: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more here
This podcast is under the umbrella of CX of M Radio
Want to support this show? Click here to buy me a coffee
Interested in partnering with the Press 1 For Nick podcast? Click here
★ Support this podcast on Patreon ★