Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Roger Dooley - Author | Keynote Speaker | Podcast Host | Forbes Contributor [Customer Effort]
Roger Dooley talks about his book Friction. How you define it, examples of high effort, and describes why security is the biggest source of ditigal friction. Nick Glimsdahl is the Director of Contact Center Solutions at VDS. He is a thought leader in both the Customer Service and Customers Experience fields. As the Director of Contact Center Solutions at VDS, his mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. Y#press1fornick#customerexperience#customerservice#cxofmradio#cxconvos#podcast#podcasthost#podcastshow#podcastlife#cxpa#socap#cxaccelerator#icmi
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From The Podcast
Press 1 For Nick
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers.Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host of this podcast, Nick Glimsdahl uncovers insights and ideas that you can apply today.Join Podchaser to...
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