#QualityMatters

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Join Darci aka Boss Lady and Kyle for the 100th episode of the #QualityMatters​ podcast. In typical "Boss Lady" fashion Darci has selected the topic to be education from a case study "Oklahoma School District Goes Over the Top". An old saying goes hard times create strong people, strong people create good times, good times create weak people and weak people create hard times. How do we break the cycle an stay on top? Well the Jenks Public Schools in Oklahoma was already doing all the education things right and were the best or among the best in the state in most categories. To ensure continuous improvement, they decided to go on a quality journey that took them to receiving the Malcolm Baldridge National Quality Award in 2005. https://www.youtube.com/watch?v=Djxss4QP1Jg Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Just as the episode title says, random conversations and requirements that quality managers have to deal with and find solutions for! Melissa Basnight | Quality System Manager for Tietronix Medicalhttps://www.linkedin.com/in/melissabasnight/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
We finally got Jeff on our podcast, the man behind the ethical shop.  It wasn’t a surprise to hear him say things about putting processes and procedures in place.  He has a robust history of improving businesses in different industries, so it made sense when he opened his shop to improve the automotive repair industry.  Here’s the background.  I’m not selling his shop; I’m telling you what he does to be successful.  Last year, starting in February, both of our cars took turns for almost the whole year breaking different things.  Our cars are old and paid for, so, so far, it’s worth it to us to pay the repairs rather than a car payment.  The first time we dropped a car off, we saw a mission statement about doing things ethically, particularly in the automotive repair industry.  We liked that, but anyone can type up a nice statement and post it. https://www.transmissionshopfriendswood.com/ https://www.facebook.com/EagleTransFriendswood https://texasqa.com/quality_management_blog/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Depending on the industry and standard you are working with, the question will arise are they CAR's, CAPA's, PA… "Corrective & Preventative Actions" with Melisa Basnight. API Q1 references Preventative Actions as a separate report, ISO 9001:2008 references Corrective Actions by name but in ISO 9001:2015 the term doesn't appear at all and is only inferred. In the medical device world they are almost exclusively CAPA for ISO 13485. What is a Quality Manager to do? Join us as we discuss these various reports, what are they, and are they secretly all part of the same process...?  Melissa Basnight | Quality System Manager for Tietronix Medicalhttps://www.linkedin.com/in/melissabasnight/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Opportunities such as these only come around every few decades. There is hope for rebuilding, recovering, and thriving in the new economy for those ready to embrace change, live their vision, and respond to changes with a culture built around quality. We believe that 2021 is the year that small business can and aught to shine. #QualityMatters presents our first live event, to be live streamed as well. Join us for an early lunch at Fogo de Chao March 2nd. Our panel of experts will be discussing how small businesses can not only survive the new economy but thrive and stay competitive with big business. Special thanks to Fogo de Chao for providing the location and meal for the event today, and to OGGN "Oil & Gas Global Network" for assistance with production equipment. Our panelist today include: Sean McCoy | Oil & Gas Elevate Podcast Host (ESG) | Commercial Insurance Agent at Rockland Insurancehttps://www.linkedin.com/in/4seanmccoy/ Kyle Chambers | CEO & Founder of Texas Quality Assurance | CoHost of the #QualtiyMatters podcasthttps://www.linkedin.com/in/kyle-chambers-tqa/  Melissa Basnight | Quality System Manager for Tietronix Medical https://www.linkedin.com/in/melissabasnight/ Caleb Adcock | Services Manager & QMS Development for Texas Quality Assurance https://www.linkedin.com/in/caleb-adcock-7136a75a/ Quality Management | ISO 9001 | Auditor Training and more QMS Boot Camp is provided by Texas Quality Assurance. Together, you the student and our QMS Drill Instructor Kyle Chambers, we will explore real world solutions to common problems faced by Quality, Health-Safety and Environmental Managers. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
This week we are exploring the ides of Six Sigma a bit further, and looking at capability analysis through the lens of a baseball. The math and statistical analysis behind the game of baseball is astounding, but can provide an excellent point of view to understand our modern manufacturing limits and controls better. Don't forget we are hosting our first public #QualityMatters event next Tuesday March 2nd!. Be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Quality Management for Small Business Successes in the New Economy at Fogo de Chao. We will be livestreaming on YouTube. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
So, what the heck is Lean Six Sigma, how is it different from ISO 9001, is one better than the other, who should use one vs the other??? Well, we explain it all for you today! Maybe not, but we take our best attempt to understand these two very different models. If you are looking to attend our first public #QualityMatters event, then be certain to purchase your ticket on event bright ASAP. Our panel will be discussing Quality Management for Small Business Successes in the New Economy at Fogo de Chao. We will be livestreaming on YouTube. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
This week Melissa Basnight, Quality Manager at Tietronix Medical. You may recognize Melissa from a previous episode a year ago, Coffee Pot Process Mapping. Today with Melissa we discuss Documented Information Development. Documented Information and the process for writing process procedures, specifications, and other required documented information cannot be underestimated. Join us as we discuss how to get started, what steps involved, and the value added to your team. Find Melissa on Linkedin.https://www.linkedin.com/in/melissabasnight/ Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
We are very excited to have a special guest on the podcast this week, Major Andrew Freeman. Andrew is a Major in the US Army, having served overseas in Afghanistan and today serves to train our brave men and women to serve overseas and domestically. Andrew and Kyle grew up together having been friends since early elementary. Andrew brings great insight into the requirements for not only a successful but large scale diverse and dynamic training program. We hope you enjoy. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
FRACTIONAL QUALITY MANAGEMENT Supporting small and medium sized business for all your quality management needs. https://texasqualitymanager.com/ Can't Spare Current Staff Hiring new employees in unstable markets creates risk and can divert management's focus from core business operations. By working with Texas Quality Assurance, you get a high impact an experienced team of Quality Managers without endangering current business practices. Immediate Impact New hires require time to learn the business and start generating results. Because of our to our extensive experience, Texas Quality Assurance is able to quickly integrate into your organization, and drive continual improvement and maintain compliance to existing standards. Cash Flow Depending on your business situation or access to working capital, you may not have the financial resources to hire a qualified Quality Manager. Instead of missing an opportunity, get the skills you need for a fraction of the cost of a full-time hire, with full-time hire impact. Interim While You Look Its hard to find candidates with specific experience, and skills. Rather than wait for a lengthy candidate search, start making an impact today by working with Texas Quality Assurance. Then, if the right candidate comes along, you can bring that hire in to a warm seat. We will even help with the interview and training process for the new hire. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Rachel Bays and the team at Illuminate Video are working hard to build a new more modern world of Safety Videos. We have all been forced to sit through hour after hour of horribly mind numbing, unrealistic, cheesy safety videos. Join us as we explore more about the world of Safety Videos and Safety Training in the new more modern and digital age! https://illuminatevideo.com/ SMALL BUSINESS, BIG IDEASIlluminate is a 100% women-owned small business based in Houston, Texas. Since 2015, we’ve been bringing video and photo production services to enterprise, small businesses, non-profit organizations, and artists all around the world. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Mark Coldiron - Corporate Quality Director. Mark shares his stories of working up the ladder, literally and figurately to achieve success in Quality Management.https://www.linkedin.com/in/mark-c-06482922/ Mark has thirty years experience in the design, erection and installation of piping and piping systems in paper mills, refineries and power plants. This includes experience from craft level through Project Manager, as well as QA/QC and QA/QC Management to the Corporate level. He has also worked as a Field Engineer. Besides Bachelor's degrees, he is currently working towards a Master’s of Business Administration through Villanova University in conjunction with a PMP certification. He has also begun another undergraduate degree in Construction Management through Everglades University on-line. He possesses ASNT Level IIs in VT, RT, PT, MT and UT as well as being an AWS Certified Welding Inspector. His technical and hands-on experience includes Recovery Boilers (super-critical and circulating fluidized bed) and Heat Recovery Steam Generators as well as EPC systems. Some of his duties have ranged from conducting field tests to collecting data for present performance and baseline conditions, failure avoidance analysis, designing and implementing a vessel, tank and piping inspection program, erosion/corrosion analyses and computations, to familiarization with fuel combustion control systems equivalent to the requirements of NFPA 8502. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Explaining a Quality Management System-what it is, what it does, how it changes-seems to be a daunting task.  In this episode, we use something fun to explain a lot of the terms that go along with a QMS.  Every year for Christmas, our family does what we call Jingle Bags.  We fill a bag with treats and goodies and drive a planned route.  One of the kids gets out, sneaks to the door, leaves the bag, knocks loudly and runs back to the car.  Basically, we have a fun excuse to play ding dong ditch.  It’s fun for the kids, it brightens up the receiver’s day, it’s something we’ve done for years and will continue to do.  One night, I was making on of the treats and I told Kyle how I had changed the recipe to make it better and I said, “And I know that’s continual improvement!”  He laughed, and we started talking about how everything I do in preparation, execution, review and preplanning is a QMS system.  So, we recorded an episode, Kyle interviews me about my Jingle Bag QMS and we have a lot of fun.  We hope you enjoy this episode as much as we did. email us at podcast@texasqa.com for the full recipe! Merry Christmas y'all! Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Injection molding is just what it sounds, using a mold, injecting it with melted material and hardening that material to create the desired product.  It’s not as simple as it sounds, though.  Everything that goes into injection molding must be a quality product to produce tight tolerances.  In this episode, Adam describes to what tolerances he is creating parts as a supplier to OEM’s (Original Equipment Manufacturers).  The molds sometimes must be prepped with a coating in order to preserve the quality of the mold.  In addition, the coating can help tighten the tolerance on the product.  We learned that most OEM’s will not even talk to a supplier if they are not ISO 9001 certified and it is best to have other automotive standard certifications.  Adam also briefly discussed dipping his toes in the medical device industry, but after going into detail as to what is involved in that, we understand why they do not venture into it much.  Adam Smith - Founding Partner and President: Plastics Engineering and Technology bachelor degree from Ferris State University10 years of engineering, and operations management experience (executive level) in the tight tolerance, safety critical plastic component industry including seat belt components.Designed, Built, and Launched over 100 safety critical injection molds.Achieved world class operating metrics including, 100% on time delivery, <1.0 PPM, and OEE >90%.Successfully launched 2 injection molding facilities on time, and under budget.Featured in Plastics News 2016 edition of Rising Stars. Millennium Plastics utilizes Industry 4.0 technology to run a lights out injection molding operation that reduces part and process variation, minimizes overhead and direct labor and solves difficult engineering problems. Adam SmithPresidentMillennium Plasticsasmith@millennium-plastics.comwwwmillennium-plastics.com Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
During difficult financial times, either from the economy at large or individually within a single organization, Quality Management System “QMS” programs are often some of the first to be cut in cost savings efforts, and are impacted by cost reductions elsewhere in the organization.  The growing digital work environment is providing many opportunities for new methods of managing and maintaining a QMS.  The QMS provides the foundation for often required (either by customer or legally enforced) certifications such as ISO 9001/14001/45001/13485, API Q1/Q1, various API Stamps or other Licenses.  Reductions in cost and the workforce often leave many departments without much support or guidance.  There is no shortage of challenges faced by organizations to maintain the Quality levels that made them great to begin with.  Additionally, there are many opportunities for organizations both large and small to not only survive, but thrive with a more robust efficient and flexible Quality Management System. Quality Management Livestream OGGN and Texas Quality AssuranceOil & Gas Global Network (OGGN)Oil and Gas Global Network (OGGN) is the world's largest network of oil and gas podcasts. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp Sponsor a future #QualityMatters podcast
Quality 4.0, "BOK" Body of Knowledge, jargon and Quality Management lingo... So many terms, so difficult to communicate why Quality Matters. Its so important to understand we are marketing Quality Management principles to our team, our customers and our leaders. If it is not understood its not going to be implemented. Small Businesses are often excluded from the conversations, and lets face it most business in America are small business. Lets make Quality "Small Biz Friendly". Quality Culture in Small Biz Luis Iturriaga Morales "In my experience, small businesses are way back in the quality culture. Advanced statistical tools, strategic planning and other topics are, in many cases, non appealing since those companies are struggling with basic quality control and quality assurance issues. Most of this businesses are family owned and managed as well, which makes formal management a complete and absolute challenge (I once read in a book that "everything that you know about management does not work in family businesses", and I have verified this once and again many times)." https://my.asq.org/communities/discuss/viewtopic/28/49/3395 If you are interested in being a part of our next podcast series, The Practical Roustabout, please contact Darci directly at dchambers@texasqa.com. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
Originally the "Five Keys to a Successful Implementation" centered on implementing a software solution. But as we continued to dig deep into this idea, it soon became evident that these Keys apply to any aspect of your business be is software, management and/or personnel change, new process, new product lines or a new management system, you name it! We hope you enjoy this next episode on the Quality Matters Methodology. Ensure your support teams are part of the processCommunicate Communicate CommunicateFind "Internal Champions"Hold Training EventsMarket Internally Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. Engagement of People and of course the Process Approach! The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
Quality is Quality because the fundamental principles are the same across any organization, you simply cannot escape them. Be sure to download the ISO Publication linked below Quality Management Principles. This week we cover Customer focus, Leadership & Engagement of People. The seven quality management principles are:QMP 1 – Customer focusQMP 2 – LeadershipQMP 3 – Engagement of peopleQMP 4 – Process approachQMP 5 – ImprovementQMP 6 – Evidence-based decision makingQMP 7 – Relationship management Join us as we dig deeper into these ideas. https://www.iso.org/publication/PUB100080.html Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
The firs step for us in understanding is to define the key words and topics. This might sound like such a glamorous method, but it provides valuable insight. For instance, the word Quality can often mean a characteristic of a product or process or even person. Where on the other hand, Quality can mean a standard of excellence. ISO 9000:2015 defines Quality as : These are basics of a good culture. Ultimatly we see that Culture = Quality. Stay tuned as we continue to dive further into the Quality Matters Methodology. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
"The Quality Matters Methodology" - a success model for the development, implementation and maintenance of quality management systems. Simple Lessons for you, your team and your process. Follow us on this journey as we relay The Quality Matters Methodology to you. We start by learning from the lessons of others before you. From Simon Sinek's Start with Why an the idea of the Golden Circle to Stephen Covey's 7 Habits of Highly Effective People, Jocko Willink's Extreme Ownership and lessons from scripture and much much more. The Golden Circle Starting with Why, How and at last What must be a critical component. The wisdom of The 7 Habits of Highly Effective People connects directly to the teachings of Edward Deming and the PDCA "Plan Do Check Act" cycle. But this is not enough, the culture of the organization must support the goal (why) and the methods (how) otherwise the products and services (what) will be inferior and lack the level of Quality, that standard of excellence the customer expects. We look forward to you joining us more more as we explore "The Quality Matters Methodology" together. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
This is a fun episode where we go through the certifying process with a certifying company.  Quality Management Company, LLC is a company the conducts steel fabricator and erector quality management system audits for AISC (American Institute of Steel Construction).  This case study was authored by Roberta Marstellar and Sheila Alegria, although we are not sure which one did the journaling.  Quality Management Company, LLC realized that they were not doing themselves the very thing they were asking their customers to do.  This case study is a series of journal entries as one of these ladies was hired on, the realization of terrible process, the notion of achieving ISO 9001 certification, and then the journey to achieve that certification.  On the first day on the job, she found, among other things, there were rising complaints against QMC.  On the second day, the manager of administration turned in her notice, with nothing written down about how to do her job.  About a week in, she overhears an employee tell a client, “I’ll get to it when I get to it.”  At about 4 months, she begins to realize QMC introduced a new program to 500 AISC certified building fabricators and then basically turned their backs.  The customers had about a year left and only 75 had adopted early.  It’s a this point she starts investigating ISO 9001 for the company itself.  But, as the journaling goes on, she quickly learns that is difficult to do while still helping your clients become and stay certified or become certified to the new version.  Eventually, about 3 years from her first day, Quality Management Company, LLC became ISO 9001:2000 certified.  The process does not feel easy when you’re on your own, but it can be with the help of someone who is familiar with it.  Excerpt from Case Study April 11, 2006:  A step in the right direction THE ISO books have arrived!  I just opened up the Q9001-2000 Quality Management Systems-Requirements.  It is written in English, but it really seems like a foreign language to me.  “Product Realization”—what is that?  Oh, this is going to take some getting used to…   Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
The world of quality management, processes, and improvements often seems overwhelming.  It is a fact that children adapt to new ideas better than grown-ups.  It is best to teach children a second language when they are very young because they are more likely to catch on quicker.  So, why not start introducing teens to quality?  Learning Lean Six Sigma Sunil Kaushik Sunil Kaushik is a Six Sigma trainer and wanted to introduce the concepts to students aged 10-23.  In the beginning, he had difficulty because the concepts were boring and difficult.  This led to poor test scores, an average of 55 percent, and the school staff was not seeing the value in the course.  Kaushik was introduced to Origami and thought he might could use it to introduce Six Sigma concepts to the students.  The students were divided into teams and given a procedure sheet to make a paper boat.  A customer was going to purchase boats at $10 per boat and the students’ cost was $1 per boat.  The caveat was that the customer would only buy 10 boats and he would buy them as they were ready, not necessarily from the same team.  This led to all teams making too many boats and taking a loss on their production, even if they did sell some.  So, Kaushik gave the teams a second procedure sheet for a piano, with the same customer requirements.  In this trial, the students had the amount of time each step should take, so they decided who on the team would complete each step and timed them.  This allowed each team to see how long it would take them to make a piano, watch the other teams, and determine if it was cost beneficial to start on another piano.  This time around, there as much less loss among the teams.  Students were introduced to value stream mapping, kaizen, and mistake proofing.  Kaushik’s process worked.  The assessment showed that 29 of the 36 students scored 90% or higher.  All students scored above a 73%.  Anytime you are introducing a new concept, it is wise to think out of the box. Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
We’ve have said over and over that quality is not just for manufacturing or oil and gas.  ISO 9001, quality management and policies and procedures can benefit any industry.  This is a case study of a pharmacy that decided to look for opportunities for improvement.  The article was written in 2005 and at that time staffing rates were down, for techs and pharmacists, prescriptions were up, and the increase in pharmacists projection wasn’t going to fill the need.  This still seems true today as pharmacists and techs often seem rushed, overworked and prescriptions often aren’t ready upon pick up.  This anonymous pharmacy created a Performance Improvement team that consisted of 13 stakeholders.  Their goals were to improve patient satisfaction, improve employee satisfaction, and improve business practices.  The team administered Work Environment Scales (WES) to the employees to establish a baseline.  Each staff member was asked to complete a fishbone diagram.  The team got to work on many areas at once.  They renovated the waiting area and the actual pharmacy work environment, opened an additional cashier’s booth and the list goes on.  While all improvements make sense and worked toward the greater good of quality, I found the “express line” interesting.  Upon receipt of prescriptions, staff separated them into fast fills and routines.  The pharmacy then dedicated one tech and one pharmacist to the express line.  Overall, the pharmacy saw a reduction in fill time of 44 minutes, patient satisfaction and employee satisfaction both increased.  In addition, surveys showed improvements in physical comfort and lessened work pressure.  Quality can help any industry and we were pleased to find this study on a pharmacy. http://asq.org/economic-case/markets/pdf/jqp0405arthur.pdf Learn more about #QualityMatters & Texas Quality Assurance :LinkedIn | Facebook | Twitter  | Instagram  | YouTubewww.qmcast.com | Texas Quality Assurance |QMS Bootcamp
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Podcast Details

Created by
Texas Quality Assurance LLC
Podcast Status
Active
Started
Dec 4th, 2018
Latest Episode
Mar 31st, 2021
Release Period
Weekly
Episodes
178
Avg. Episode Length
22 minutes
Explicit
No
Order
Episodic
Language
English

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