In this episode I had the pleasure to chat with Nina Taylor, the hospitality director at Layers. Nina shared with us the importance of creating partnerships, how to be community-focused and how she and her team managed to have 100% occupancy ra

Episode 83: A Lighthouse Hotel With Erik Nissen Johansen At Pater Noster

Nov 4th, 2020 35m 43s

In this episode I had a very interesting conversation with Erik Nissen about his new lighthouse hotel. Erik shared with us his thoughts on how hoteliers should navigate throughout the pandemic, how hoteliers can find an interesting angle to dif

Episode 82: Strategies Hoteliers Can Implement Right Now With Sally Beck

Oct 22nd, 2020 27m 8s

In this episode we visited the Royal Lancaster Hotel in London and had a very interesting conversation with Sally Beck, General Manager at the property. Sally shared with us strategies that she and her team are using to drive revenue to the pro

Episode 81: How Serviced Apartments Are Adopting With Peter Heule

Oct 15th, 2020 35m 54s

In today's episode, we had the pleasure to interview Peter Heule and speak about how serviced apartments are adopting during this period. Peter shared with us strategies hoteliers can use today to attract people to book. He also shared with us

Episode 80: How Hotels Can Build Strength Through Adversity With Nadia Pendleton

Oct 8th, 2020 35m 4s

In today's episode, Nadia Pendleton shared with us what are the most common mistakes hoteliers make, how we can improve our customer service and how hoteliers can navigate through today's challenges.

Episode 79: How To Create The World's Highest Guest Satisfaction Hotel With Adele Gutman

Sep 24th, 2020 52m 53s

In this episode, Adele Gutman shared with us how she and her team managed to create the world's highest guest satisfaction hotel in the world. She shared with us ideas, strategies and things we can do to improve our guest's experience, guest sa

Episode 78: Five Things People Want To Hear from Hotels Right Now

Sep 18th, 2020 20m 48s

In this episode, I shared with you five things that guests expect to hear from a hotel right now. If you want to increase confidence and increase trust, these five things will definitely help you.

Episode 77: How Hotels Should Market After The Lockdown

Sep 10th, 2020 28m 56s

In this episode I talked about what hoteliers should do right now and how they should market their property. I shared some data about recent research and how consumer behavior is changing.

Episode 76: Moving Past Adversity With Stephane Vilar from nhow hotel

Sep 3rd, 2020 29m 7s

In this episode we talked with Stephane from nHow hotel group. Stephane shared with us how they are coping with a new hotel brand in London, what new measures they've implemented due to the COVID and what should do in the next three to six mont

Episode 75: Redefining Your Wellness Strategy With Claire Way

Jul 30th, 2020 34m 53s

In this episode, we talked with Claire Way about how hoteliers need to redefine their wellness and spa strategy. People are more aware and mindful about their habits and demand for wellbeing is on the rise, the question is how can hoteliers res

Episode 74: How To Improve Customer Experience With Monica Or

Jul 23rd, 2020 34m 53s

In this episode, we interviewed a customer (service) expert Monica Or. Monica shared with us why it's important to look at our customer experience in a different way, how we can improve it and how smaller hotels can surprise their guests by doi

Episode 73: How A Business Redefined Itself During Covid-19

Jul 18th, 2020 26m 14s

In this episode, we have a very active businessman who redefined his business during the lockdown. Roy Castleman the Managing Director of Twinwoods Adventure shared with us how we created a new revenue stream to his business, how he changed the

Episode 72: Redefining PR With Amy Ogden

Jun 18th, 2020 24m 22s

In this episode we had a very interesting chat with Amy Ogden about how we can redefine PR in the hospitality industry. Amy shared her strategies and ideas on what hotels can do right now to focus on the next six months, what sales strategies h

Episode 71: How To Move Forward With Rob Paterson

May 30th, 2020 29m 1s

In today's episode I interviewed Rob Paterson, the CEO of Best Western Hotels in the United Kingdom. Rob shared with us his view about how we can move forward, what holds for the hospitality industry and he shared with us a story about how a pu

Episode 70: A New Chapter

May 26th, 2020 10m 28s

In this episode I talked about why we changed the name of the podcast and how we are moving forward from here.

Episode 69: How AI Can Help Boost Hotel Sales With Frank Reeves

Apr 23rd, 2020 30m 54s

In this episode, Frank Reeves shared with us a couple of ideas on how AI can boost hotel sales, how hotels can increase their bookings by not shouting at each user online and Frank shared with us what we can all do in this unprecedented time.

Episode 68: Why Hotels Need To Go Niche With Richard Valtr

Apr 16th, 2020 41m

In this episode Richard Valtr, the CEO of Mews System shared with us very interesting insights and ideas about what hoteliers should do right now, how can they overcome the current crisis, why they should choose a niche, be an interesting hotel

Episode 67: How To Create Creative Content During Coronavirus

Apr 11th, 2020 17m 52s

In this episode I talked about the importance of being creative right now, why it's important to create content and how we can create interesting content. People are consuming content right now and it's an opportunity to create emotional connec

Episode 66: Three Things Businesses Should Do During Coronavirus on Social Media

Apr 2nd, 2020 20m 33s

In this episode I shared three things businesses should do during coronavirus crisis. Why it's important to take action and not be ignorant about the events that are happening and how we can thrive, not just survive the crisis.

Episode 65: Is Marketing Really Important During Crisis

Mar 26th, 2020 19m 9s

In this episode, I shared my thoughts about the importance of marketing during a crisis. I explained why it's important if you want to grow your company and how we can all win and thrive if we take the right actions.

Episode 64: The Best Strategy for Small Businesses in Crisis

Mar 25th, 2020 20m 4s

In this episode, I shared what small businesses can do in a crisis. Especially now, it's important not to pause, because a lot of people are pausing their activity. Now is the time to double down.

Episode 63: What Hotels Can Do During Crisis (Coronavirus)

Mar 13th, 2020 24m 11s

In today's episode, I talked about what hoteliers can do during crises and especially during Coronavirus (CONVID_19) panic. I shared 9 strategies/ideas that hotels can do and implement today to improve their hotel performance.

Episode 62: How To Increase Direct Bookings By Not Talking About The Hotel

Mar 5th, 2020 20m 36s

In today's episode I shared strategies on how we can increase direct bookings by not talking about the product. We don't need to talk about the product constantly, we can actually create a content strategy that adds value to the end consumer.

Episode 61: Why Most Hotels Don't Have Loyal Guests

Feb 29th, 2020 25m 22s

In this episode I shared with you why most hotels don't have loyal guests, how can hotels create loyalty and win in the long run.

Episode 60: How To Market & Sell A Lifestyle Hotel With Sam Riches

Feb 20th, 2020 31m 58s

In today's episode, we had a very interesting chat with Sam Riches, Sales & Marketing Director at Nobu Hotel Portman Square. He shared with us his insights into how we can market and sell a lifestyle/luxury hotel, why it's important to leave ou