In this episode we talk with Morin Sarenio of CGTrader, a company of 2-million designers that’s providing retailers with immersive augmented reality that lets customers try products online before they buy them. That means better customer experi

Reinventing Retail 46: #NoFilter: Authentic Videos are the Future of Experiential Retail

Jul 26th, 2019 14m 47s

We’re joined by Dave Dabbah of Agora.io, an API platform that’s bringing peer-to-peer video to retailers and fashion brands. To date, retailers have been cautious with live product broadcasts, but a wealth of opportunity exists to connect with

Reinventing Retail 45: Giving Customers the Velvet Rope Treatment

Jul 11th, 2019 15m 10s

Today's customers are bombarded by offers from a wide range of companies that want their business. But when offers are targeted and truly exclusive - delivered with pinpoint accuracy to ideal buyers - they can stand out from competing offers an

Reinventing Retail 44: Protecting the Purchase

Jun 10th, 2019 10m 29s

This week on the podcast we chat with Chinedu Eleanya, founder and CEO of Mulberry, a startup that’s transforming the standard warranty industry with plugins and APIs that allow rapid, secure, and real-time solutions for brands to launch, manag

Reinventing Retail 43: The real MVC

May 14th, 2019 13m 53s

In this episode, we’re joined by Udayan Bose from NetElixir, a retail search market firm specializing in getting a deeper understanding of consumer behavior and the paths that retail’s Most Valuable Customers (MVCs) take to purchase—helping ret

Reinventing Retail 42: Thank you Mr. Robot

Apr 26th, 2019 11m 29s

In this episode, we catch up with our friends at Bond, a company that specializes in robotic handwritten notes. Hear how they serendipitously stumbled into retail and how their notes are giving brands the power to meet one of the industry’s big

Reinventing Retail 41: Retail Masterbuilders Ignoring the Shiny Objects

Apr 12th, 2019 17m 2s

With so much glitter in the retail tech space it’s hard to see where the gold really lies. Infor’s Doug Tiffan and Chris Field, CEO of Fieldworks, a tech PR, content and digital marketing agency based in the UK, join us to discuss how retailer

Reinventing Retail 40: We give the people what they want!

Mar 29th, 2019 16m 22s

In this episode, Josh Calixto and Matt Gunn are joined by Bill Adler, CEO of True Fit®, the retail platform that’s personalizing every touchpoint in the customer journey. Find out how True Fit has taken its initial mission to solve for the perf

Reinventing Retail 39: What’s keeping retailers up at night?

Mar 15th, 2019 19m 46s

In this episode, Infor Retail SVP and GM Corey Tollefson joins Jenny Reese and Josh Calixto to discuss the rise of universal item catalogs, why “coopetition” between retailers is good for business, and what retail executives should be thinking

Reinventing Retail 38: Platform Over Piecemeal

Feb 21st, 2019 14m 55s

In this episode of the Reinventing Retail podcast, Infor's Matt Simonsen shares his insights from eTail West in Palm Springs, including why he believes retailers should invest in platforms over individual products from multiple vendors. He says

Reinventing Retail 37: Give me loyalty or give me death

Feb 14th, 2019 14m 46s

David Dorf of Infor and Emily Rudin of CrowdTwist join us to discuss why you don’t have to give away margin to encourage customer loyalty. They say brand loyalty is a two-way street, and retailers should reward their most valuable customers wit

Reinventing Retail 36: How China “Leap Frogged” the US Retail Market

Feb 6th, 2019 16m 42s

On this episode of Reinventing Retail, we’re joined by Harlan Bratcher, Global Business Development Head of JD Fashion at JD.com, and Rod Sides, Vice Chairman, U.S. Retail and Distribution Leader at Deloitte. We discuss how the Chinese retail m

Reinventing Retail 35: Has personalization gone too far?

Jan 25th, 2019 17m 43s

Making the most of customer data can be a difficult proposition. Not only are retailers reluctant to change the ways they use customer data, but many consumers themselves have demonstrated an aversion to any kind of technology that clearly moni

Reinventing Retail 34: Omni-Channel Retail: The Plight of the Store Associate?

Jan 4th, 2019 10m 38s

In this episode, we’re joined by David Hogg, Sr. Principal Consultant for Converged Commerce at Infor, to discuss retail’s evolution from multi-channel to omni-channel. And while customers enjoy omni-channel shopping experiences like BOPIS, AI-

Reinventing Retail 33: Think machine learning has nothing to do with you? Think again.

Dec 18th, 2018 10m 26s

If you’ve ever used Facebook, watched an episode of Keeping up with the Kardashians, or played in a Fantasy Football league, you’re feeding data into the AI that determines what’s available in your local stores. In this episode, Doug Tiffan joi

Reinventing Retail 32: Who Says a Pit Stop Can’t be Pleasant?

Nov 27th, 2018 11m 49s

Convenience stores might lack the big-box buzz of larger retailers, but they have their own specific concerns to address as customer expectations continue to evolve. In this episode of Reinventing Retail, Infor's Jordan Stasi joins us to discus

Reinventing Retail 31: Never Fear, HR’s Caffeinated Unicorn Is Here!

Nov 1st, 2018 11m 41s

Infor’s own “caffeinated unicorn” and HR software expert, Matt Bragstad, explains why user-centered design remains at the forefront of HCM software—and how it’s helping foster trust within human resources departments, eliminate the complexities

Reinventing Retail 30: The Retail Apocalypse is #FakeNews

Oct 16th, 2018 15m 33s

In this episode, we’re joined by IHL analysts Kelly Sayre and Jerry Sheldon to discuss the ongoing sensationalism of the so-called death of retail – and why it’s simply not true.

Reinventing Retail 29: Retail Roundup

Sep 18th, 2018 9m 16s

With the advent of "cashier-less" stores like Amazon Go, tomorrow's retail shopping experience has the potential to transform in a big way--but are retailers ready? We discuss the benefits and pitfalls of adopting this exciting retail technolog

Reinventing Retail 28: Direct Mail for the Digital Age

Aug 24th, 2018 10m 36s

In this episode, Matt Gunn chats with Tom Barbaro of PebblePost, the company that invented programmatic direct mail. As most retailers have gone digital in their marketing efforts, the mailbox has become relatively vacant, clearing the way for

Reinventing Retail 27: Stranger than fiction

Jul 31st, 2018 14m 30s

Matt Gunn and Puneet Mehta of msg.ai, a Silicon Valley startup focused on conversational AI, discuss how deep learning will shape the future of retail as consumers engage with brands (and their AI) to achieve more personalized, intimate shoppin

Reinventing Retail 26: It Takes a Village

Jul 18th, 2018 11m 13s

In this episode we chat with Tomer Tagrin, CEO and founder of Yotpo: a company out of Tel Aviv that leverages user generated content throughout the buyer journey to increase trust, social proof, and sales.

Reinventing Retail 25: Intelligence is more than AI

Jun 26th, 2018 12m 51s

In this episode, we chat with Alon Waks of Kustomer and Georg Richter of the subscription retailing platform Ocean X, two up-and-coming retail technologists who are focused on the collection and proper utilization of customer data to create top

Reinventing Retail 24: Easy Come Easy Go

Jun 12th, 2018 12m 21s

In this episode, Jenny Reese Potter is joined by Shannon Andrick of Alliance Data, a Fortune 500 company providing marketing and loyalty solutions through branded credit card programs, and Melissa Pegus from MPP Global, a subscription and billi

Reinventing Retail 23: In Retail, You Get What You Give

Jun 1st, 2018 11m 5s

In this episode we’re joined by Vineet Chaudhary, co-founder of Trendage, a fashion and technology personalization company enabling 3.5 million users to digitally mix and match clothing using avatars, AI, and a vast product database. We discuss