When MoviePass dropped its monthly subscription fee to $10 a month, it introduced a radically different customer experience to moviegoers, and people headed back to theaters in droves. But did they know that Mitch Lowe, the CEO responsible for MoviePass's viral success was one of the guys partly responsible for the decline of movie theaters thanks to his work at another movie-industry-changing company? Mitch Lowe tells us why he thinks watching movies on big screens is the next big thing. Brent Lang of Variety Magazine and Nate Brown of the CX Accelerator drop different perspectives on MoviePass's customer experience. While superfan David Buckmaster of the MoviePass Club on Reddit rediscovers the awesomeness of the movie theater.

Repeat Customer is an original podcast from Zendesk, because the best customer experiences are built on Zendesk.

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