set out to disrupt the live event ticket buying experience they went up against dominant players like Ticketmaster and StubHub, and a seemingly endless series of new pain points that kept cropping up around every corner. Would the startup be able to continue adjusting its mobile-first platform at the same time as it fought for space in a tightly controlled industry?
SeatGeek co-founder Russell D'Souza and CX Director Joe Gilgoff describe the murky world of ticket buying he sought to improve and the challenges his team had to overcome. Journalists Eric Fisher
and Dave Brooks
, and ticketing veteran Fred Maglione
provide context to a complex industry. And sports superfan and podcaster Tim Daniel relates his experience scoring tickets with SeatGeek.
is an original podcast from Zendesk
about great customer experiences.
Learn more about the podcast at zendesk.com/repeatcustomer
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