Workplace messaging app Slack
provided a much needed centralized solution to teams that had been struggling to stay connected via a convoluted mish mash of email, Skype, text, WhatsApp. But with only eight employees, none of them in marketing or sales, the question became: "how to share this with the world?" Slack's Ali Rayl
and Stewart Butterfield
explain how various levels of the customer experience were key to its roll out and quick rise. James Allworth
of the podcast Exponent
explains why it stuck, and Nate Brown
of the CX Accelerator
breaks down Slack's exemplary customer support. While customers Kevin Susman
of Matrixx Software
, and Jeanette Jordan and Amber Carson Miller of the AdRoll Group
, describe why Slack is now an integral part of their work day.
is an original podcast from Zendesk
, because the best customer experiences are built on Zendesk.
Learn more about the podcast at zendesk.com/repeatcustomer
You can rate or review Repeat Customer at Apple Podcasts
. We'd love to know what you think.