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Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Released Wednesday, 3rd February 2021
Good episode? Give it some love!
Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Tobias Buxhoidt of parcelLab - Regaining Control of the Customer Journey

Wednesday, 3rd February 2021
Good episode? Give it some love!
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The post-sales consumer experience is an area of the customer journey that's overlooked by many retailers. Tobias Buxhoidt, CEO and co-founder of parcelLab, has worked in logistics and warehouse operations for over 20 years and now helps over 500 retailers including Ikea, H&M, Puma, Farfetch, and Nespresso improve their post-sales operations and related consumer experience.

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