In the latest episode of the Rosenfeld Review, Lou sits down with social scientist Tricia Wang, coiner of the term “thick data,” and formerly a partner at Sudden Compass. Tricia is passionate about research and AI. She envisions massively impr

Decoding Culture: A Lens for Research Breakthroughs with Neil Barrie

Feb 12th, 2024 28m 31s

In the latest episode of the Rosenfeld Review, Lou sits down with Neil Barrie, the co-founder and CEO of TwentyFirstCenturyBrand, to delve into the intriguing intersection of brand building, culture, and user experience research. Neil, an outsi

The Evolution of User Research with Steve Portigal

Jan 29th, 2024 39m 15s

Author, researcher, speaker, and frequent Rosenfeld Review guest Steve Portigal joins Lou for a chat on the state of the user research industry – where we’ve been, where we are, and where we’re headed. If the field of research was once a lonely

The Roots of Inclusion with Victor Udoewa

Jan 24th, 2024 35m 24s

We hear a lot about diversity, equity, and inclusion, but you probably haven’t heard it like this. Nigerian-born Victor Udoewa, service design lead at the Centers for Disease Control's Office of Public Health Data, Surveillance, and Technology,

Harry Max on Managing Priorities

Jan 15th, 2024 29m 9s

Harry Max is an executive coach, consultant, and hands-on product design and development leader. He’s also the author of the forthcoming Managing Priorities: How to Create Better Plans and Make Smarter Decisions.For individuals, teams, and or

Taking Notes and Nurturing Your Knowledge Garden with Jorge Arango

Nov 16th, 2023 41m 38s

Jorge Arango is an Information architect, author, and educator, and he’s written a new book, Duly Noted, about the age-old practice of notetaking. If you’re like me, you’ve been taking notes since your school days. Back then, we used notebook

Creating a More Impactful Business While Still Feeling Like a Designer with Ellen Chisa

Nov 7th, 2023 29m 53s

Have you ever felt like the product people want to move too fast? You realize that speed is important, but the quality of the product is going to suffer and the results are going to disappoint.Or have you ever wished you had a seat at the tab

The Beautiful Mess of Product Development with John Cutler

Nov 2nd, 2023 36m 20s

Today’s interview is just a taste of what you’ll learn at Rosenfeld’s upcoming Design in Product conference—featuring John Cutler’s closing keynote. John is the senior director of product management at Toast, a doodler, a former band member, a

Pain and Curiosity Precede Successful Design Systems Change with Dan Mall

Oct 30th, 2023 34m 57s

While we’ve been developing design systems for years, we’re only just now learning how to create systems that are successful and sustainable. Dan Mall is the author of the soon-to-be released Design That Scales: Creating a Sustainable Design Sy

Creating Insights through Analysis and Synthesis with Steve Portigal

Oct 10th, 2023 35m 59s

Believe it or not, Steve Portigal’s UX research classic Interviewing Users came out ten years ago, back in 2013. A few things about user research have changed since then, to put it mildly, so we at Rosenfeld did two things: we convinced Steve t

Decentralizing Power through Design with Sahibzada Mayed and Lauren Lin

Sep 8th, 2023 27m 42s

Sahibzada Mayed and Lauren Lin will be speakers at the upcoming DesignOps Summit on October 2-4, 2023. Their talk, “Cultivating Design Ecologies of Care, Community, and Collaboration,” will showcase the intersection of care-centeredness and des

A Proactive Approach to Inclusive Design with Zariah Cameron

Aug 28th, 2023 27m 27s

Zariah Cameron is Co-Director of Community + Research and the founder of AEI – Advocate, Educate, Innovate Black Design. She will be a speaker at October’s DesignOps Summit on streamlining an inclusive design practice. Many companies and corp

Bringing Voices to the Table for DesignOps with Jay Bustamante

Aug 21st, 2023 30m 3s

Jay Bustamante has always been about conserving time and resources by building tight processes to create efficiencies in his life and work. In all the jobs and positions he’s held, he would notice gaps, consult with stakeholders, find solutions

Jenae Cohn on Designing for Learning

Jul 24th, 2023 36m 1s

Jenae Cohn is executive director at the Center for Teaching and Learning at UC Berkeley and, along with Michael Greer, author of the new book Design for Learning: User Experience in Online Teaching and Learning. Jenae and Michael’s book helps d

Donna Lichaw on Leadership Superpowers and Kryptonite

May 11th, 2023 37m 30s

Not too long ago, Donna Lichaw, author of The User’s Journey, was helping companies solve product problems by organizing the experience of a product or service into a narrative arc where the user is the hero. Then she ran into a question that

Boon Yew Chew on Systems Thinking as a Relational Tool

Apr 25th, 2023 39m 7s

Boon Yew Chew is senior principal UX designer at Elsevier and an IxDA local leader and board alumn. He will be a speaker at the upcoming 2023 Enterprise UX Conference on June 6th and 7th, delivering a session on “Making Sense of Systems – and

Ren Pope on Ontology in the Digital Age

Apr 19th, 2023 38m 15s

Ren Pope has a passion for all things data, information, and knowledge, and he strives to make them more accessible, organized, and enduring. You may be surprised that this conversation about information architecture takes us back to classic Gr

Erica Jorgensen on Tools and Techniques for Testing your Content

Apr 14th, 2023 28m 26s

Erica Jorgensen is one of Rosenfeld Media’s newest authors with the publication of her book, Strategic Content Design: Tools and Research Techniques for Better UX. ( https://rosenfeldmedia.com/books/strategic-content-design/ ) With a background

Lisanne Norman on Why She Left UX Research

Mar 7th, 2023 40m 50s

Lisanne Norman entered the tech field as a UX researcher in 2015 and quickly advanced to lead researcher at Dell, then Visa. She founded Black UX Austin and was the UX lead researcher at Gusto. And then she left in 2022. Because she had had

Insights and Interventions with Jill Fruchter

Mar 6th, 2023 38m 19s

Jill has been listening to customers and clients for over 20 years. She has worked for organizations like Etsy and Blue Apron, and has since started Field Notes Consulting, a research and strategic planning practice serving both public and priv

Prayag Narula on AI’s Role in Qualitative Research

Feb 28th, 2023 35m 33s

Prayag Narula is the founder and CEO of Marvin, a tool for qualitative researchers. Prayag will also be a speaker at the Advancing Research Conference where he’ll share the stage with Rida Qadri, a research scientist at Google. Humans have b

Sheryl Cababa on Systems Thinking for Designers

Feb 16th, 2023 33m 25s

Sheryl is the author of the soon-to-be-released Closing the Loop: Systems Thinking for Designers: https://rosenfeldmedia.com/books/systems-thinking-for-designers/ With a background in journalism and political science, and having worked at or

Changemakers: How Leaders Can Design Change in an Insanely Complex World

Jan 11th, 2023 32m 34s

Authors Maria Giudice & Christopher Ireland join Lou to discuss their new book, Changemakers: How Leaders Can Design Change in an Insanely Complex World, which comes out on January 17.Get a taste of what they cover in the book, from systems t

How Product Management and UX Can Work Together with Rich Mironov

Dec 2nd, 2022 33m 12s

Lou has Rich Mironov, CEO of Mironov Consulting, as his guest. Rich runs a blog and has been writing for over 20 years about business and the psychology that goes into product management. Together, they discuss ways that Product Management and

Moving from Execution to Strategy as a Designer with Catt Small

Dec 1st, 2022 36m 1s

Lou sits down with Catt Small, Director of Product Design at All Turtles, who will be speaking at the Design in Product Conference on December 6, 2022. They discuss how designers and product managers can learn each other’s lingo and build relat