Tim Valishev is the CEO of JivoChat (https://www.jivochat.com/)

🕒 Time Stamped Show Notes:

00:00 – Nathan's introduction to today's show

0:30 – How they help customers better convert using chatbots

1:00 – Why they are north of $5M in ARR right now

2:55 – How their growth has accelerated in emerging markets

2:00 – Why they have grown to serve 230k websites worldwide

2:30 – How the average customer pays JivoChat around $13 per month

3:00 – Why they are different from Drift and Intercom

4:00 – How they have incorporated the calling-in feature

5:20 – Why they launched the company in January 2012

6:50 – How he landed his first 10 customers through existing relationships

8:10 – Why they are exhibiting 45% logo churn annually

9:45 – How they've scaled to 32k paying customers

10:15 – Why they are landing 20k new sign-ups per month

11:15 – How JivoChat is growing via word of mouth

14:00 – Why they spent $300k to break into the Brazilian market

16:00 – How their team of 120 is remotely distributed

16:45 – Why he wants to remain bootstrapped

17:40 – The Famous Five