This week, we explore using words with purpose to connect your ideas and your reader – sometimes in an unconventional way – to brighten up your content, help people remember what you write, and inspire them to want to learn more.

Just Listen

Jul 22nd, 2020 5m 50s

Most of us are communicating with our colleagues remotely, rather than face-to-face, and it's surprisingly evident how important it is to really listen. It requires patience, awareness, and intention. This week, we explore 6 ways to be a better

Respect Yo

Jul 15th, 2020 5m 26s

Your reader may not share your perspective, your priorities, and your deadlines, or remember details the same way you do.This week, we explore how people learn and retain information in different ways.Download the Learning Style Assessment and

ASAP? That's next week for me!

Jul 9th, 2020 5m 53s

When we write, we use certain words to describe our ideas to others. But your readers give your words meaning, which may not be the one you intended.This week, we explore using words with intention to communicate clearly.

Let’s make this a private conversation.

Jul 2nd, 2020 4m 34s

We send people messages we believe are private. But email is more like a postcard than a letter tucked safely in an envelope. This week, we explore how email is not as private as we might think.

Yawn...oh, that's good enough.

Jun 24th, 2020 5m 40s

One way to transform your email from boring to brilliant is to look at your topic from a different perspective. This week we explore ways to help you make your email more meaningful for your readers.

Are you under a spell?

Jun 17th, 2020 5m 22s

Spell Check does seem magical, but it has its flaws. This week, we look at ways to compensate for Spell Check’s limitations, and help ensure what you wrote is actually what you meant to write.

Add emotional intelligence to your email

Jun 11th, 2020 4m 46s

Although you’re smart, creative, logical, analytical, and practical, your emotions influence your decisions, and the way you communicate. Building your emotional intelligence skills will help you be a better communicator.

What's in it for me?

Jun 3rd, 2020 4m 54s

When you ask your reader to give you five minutes of their time to read your email, that reader’s expectation is you will provide something of equal or greater value in return. This week, I offer ideas about how to help your readers get value f

Say goodbye to your attachments

May 26th, 2020 6m 8s

Sending email attachments can clutter your reader's inbox. But if you can’t resist the urge to tie up your emails with attachments, here are a few suggestions for you to make your attachments much more appealing.

Writing is a conversation

May 20th, 2020 5m 29s

We spend a good part of our day interrupting people, and asking them to pay attention to us. Except we’re usually not face-to-face, we’re often sitting at our desks. And we call that interaction email. Here's how to think of email as a convers

Begin with the end

May 13th, 2020 5m 6s

This week, we begin a series called 10 Quick Tips for Terrific Email And today is Quick Tip #10 - Begin with the endStart every email with a reader benefit. The idea you want your reader to remember should be the subject line, and/or the first

The medium and the message

May 6th, 2020 6m 8s

Electronic media have become more personal, and a far more integrated part of our lives. And the way we understand and use technology may influence us more than the messages we get from the technology.

A few words about nonverbal communication

Apr 29th, 2020 4m 56s

When we interact with others, we’re heavily influenced by cues like facial expressions, hand gestures, body posture, even leg and foot movements. But in today's world of virtual meetings and social distancing, nonverbal cues are harder to conve

What are your words worth?

Apr 23rd, 2020 5m 10s

This week, we'll talk about using words with intention to help your reader recognize something they'd be able to see, if they were looking in the right place.