How can you be more effective in your marketing? How has it changed over the past 20 years?In this episode, Steven Moreno from IM Data Center and I, talk about lead data enhancements and appends.We also talked about his experiences in h

[046] Digital Marketing Strategies and Success, with Donald Batsford from Google

Mar 2nd, 2022 51m 5s

Are you fully using your digital capabilities to connect with people? How do you leverage digital marketing?The world has changed when it comes to marketing. In order to be more effective, you must ensure that you are leveraging all availab

[045] Becoming Bulletproof for the Sales Battlefield, with Shawn Rhodes from Bulletproof Selling

Feb 23rd, 2022 42m 45s

What qualities do you think a successful sales leader should have? How can you make your sales team stand out on a sales battlefield?In this episode, Shawn Rhodes from Bulletproof Selling and I, talk about becoming bulletproof for the sales

[044] Recruiting and Retention Success, with Milan Batinich from A.W. Companies, Inc.

Feb 16th, 2022 36m 2s

How do you become successful in recruiting and retention? How do you manage to lead a team with considerable diversity in behavior and preferences?One of the biggest things in successfully keeping people in the company is the Platinum Rule,

[043] The Art and Science of Call Center Success, with Richard Blank from Costa Rica's Call Center

Feb 9th, 2022 47m 4s

What does it take to build a successful BPO company? How successful are you with your agents?In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.In this episode, Richar

[042] How Emerging Media Can Help You Close More Sales, with Eric Smith from Incremental Media

Feb 2nd, 2022 45m 37s

In a world full of distractions, how can you reach more customers? Are you winning overall with your marketing strategy?Consumers aren't always going to do what you think they should. They will not always follow your footsteps. And many com

[041] Learning How To Become A Sales Professional, with Leff Bonney from Florida State University

Jan 26th, 2022 43m 4s

How do you move up from a salesperson to a sales professional? What are some of the steps to be successful in a sales career?It is not as simple as you may think to start in the sales industry. Few people are born salespeople, while most mu

[040] Lessons From A Sales Revenue Growth Expert, with Doug C. Brown

Jan 19th, 2022 45m 45s

Every department of a company must learn how to connect with customers on a human-to-human level somewhat on the customer journey so that they feel valued, whether it's short-term or long-term sales.In this episode, Doug C. Brown from Busin

[039] The Value of Good Data, with Courtney Sylvester from SalesIntel

Jan 12th, 2022 38m 48s

How can data help you in scaling with your sales team? How important is it to understand the data that you have?It's crucial to understand where everything you're doing derives from. To make better sales, marketing, and operational decision

[038] Shaping the Next Generation of Sales Professionals, with Caitlyn Gill from Oregon State Sales Academy

Dec 8th, 2021 50m 49s

How can sales become a profession for somebody? What is the process to make this happen?In recent years, there has been a trend toward professionalizing the field of sales in all of its various forms. There are college programs and independ

[037] Lessons From Sales and Marketing Conferences, with Michael Ferree from Lead Generation World

Dec 1st, 2021 46m 39s

How does attending conferences help you scale your business? What value do personal meetings bring in relationships and conversations?Going to conferences isn’t just about new business opportunities; it’s also about maintaining relationshi

[036] Contact Center Compliance, with Arvell Craig from DNC.com

Nov 24th, 2021 38m 55s

When it comes to overall compliance, where do businesses have the most trouble? What is the most effective way of managing your compliance program?In this episode, Arvell Craig from Contact Center Compliance and I talk about something very

[035] Top 3 Tips For Scalable Recruiting

Nov 17th, 2021 26m 9s

What do you understand about having a scalable system? How do you exactly accomplish this?There is no such thing as a one-to-one ratio or a predetermined number of inputs and outputs when it comes to scaling. It occurs when you create a sy

[034] Where Does Marketing End and Sales Begin?

Nov 10th, 2021 31m 33s

Scalable Call Center Sales [034] Where Does Marketing End and Sales Begin?Play EpisodePause Episode

[033] Testing and Data to Achieve Scalable Call Center Success, with Rob Bayer from Anomaly Squared

Nov 1st, 2021 43m 36s

What are some of the parts of Call Center operations that have changed through time? What strategies do you use to make your agents stand out?In the world of telesales, one thing that hasn’t changed is how agents sound – if they are engage

[032] Why Contact Center Tech Won't Save You From Needing Salespeople On The Phones - Contact Center Gurus (Replay)

Oct 25th, 2021 49m 42s

In this special episode, you will be listening to my episode in the Contact Center Gurus Podcast with Jessica Voss and Rob Enslow where we talked about:• Why do your potential customers still want to talk to a salesperson (even though its

[031] How To Make Your Buyer The Hero - Saleslife Podcast (Replay)

Oct 20th, 2021 48m 37s

In this special episode, you will be listening to my episode in the Saleslife Podcast with Marcos Serna and Sunil Kumar where we talked about:The A to Z of sales (prospecting, negotiation, and closing)Jason’s unique approach is to be a “Sa

[030] Fundamentals of Successful Sales Operations, with Michael Aronowitz from Teleperformance

Oct 18th, 2021 48m 8s

Is your organization cultivating the right culture? What factors contribute to a successful sales operation?Whether you’re hiring internally or externally, the most critical thing in any organization is to hire the right people. As sales i

[029] How Can You Scale Authenticity?

Oct 13th, 2021 20m 48s

What is the best way to measure authenticity? What does it take to get scalable results?In this solo episode, I talk about this topic or question I got recently – scaling authenticity, which really got me thinking the moment I answered it.

[028] Creating Efficiencies and Success With Your Sales Team, with Alec Thompson from CallShaper

Oct 11th, 2021 44m 19s

Have you ever been caught up doing the same thing, the same way all the time? Where does technology play a role in providing a solution?A lot of businesses seek to implement technology and sales enablement solutions. All of these things ar

[027] A Technologist's View Of The Contact Center, with Isaac Shloss from GrupoNGN

Oct 6th, 2021 50m 48s

What impact does today’s technology have on call center capacity? How can technology be used to solve our problems?Even though AI currently drives the majority of software, humans are still necessary. The people in the seats are the ones w

[026] Dialer Strategies for Call Center Success, with Nima Hakimi from Convoso

Oct 4th, 2021 44m 53s

What are some of the major phone-related challenges that contact centers face? What are some effective strategies in dealing with them?It is a very challenging environment to be on the phone and selling on the phone. Due to the bad calls t

[025] Breaking Down Silos So Your Company Can Win, with Nick Glimsdahl from Press 1 For Nick

Sep 29th, 2021 49m 47s

How do you break down silos so your team can win? What role do sales play in the customer experience journey?When it comes to offering support to keep clients for life, both customer success and operations should be more involved. It’s cri

[024] Using Challenges to Help Your Sales Team Win, with Jeff Baietto from Injoy Global

Sep 27th, 2021 52m 43s

How can you use challenges to help your sales team win? Why is it vital to be creative when it comes to getting your team to perform well?There’s an added layer of challenge and certain things that can support salespeople. They want to fee

[023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps

Sep 22nd, 2021 46m 37s

What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach?Working with people you don’t have control over demands a certain level of trust. You want to make certain that you’re ge