Well, it’s been a minute guys, and I definitely missed you!!Welcome to my very first podcast episode of the service without excuses series of 2024 where I do a deep dive into a little bit of pessimistic thought process. Many years ago I was tol

Do You Standout?? With Evan Carmichael

Jan 22nd, 2024 17m 24s

This was a lost interview that I did with a great Evan Carmichael last year!!In this interview, I was blessed and honored to interview the great Evan Carmichael, if you were on YouTube at all, you definitely know his name. He has been one of th

Why Your Next Hire Can Kill or Save Your Business!!

Mar 9th, 2023 25m 22s

You Heard me right, the next hire you make can build or destroy your business!!Tough words, but honest In the service without excuses podcast today we talked twist on boarding expert Chris Hanna from Hire4me.ca and Chrishanna.caIn the challengi

Why Overcoming Objections Is Critical To Your Business

Mar 9th, 2023 17m 59s

One of the most critical things in any business is overcoming objections, when selling a product or service. Having a canned approach, or as I call it (Plastic) One size fits all way of selling you will come out as a loser in the end yes, havin

Help, I Think My Fence (Business) Has Fallen Down!!

Feb 9th, 2023 13m 29s

One of my clients emailed 📧 me in a bit of a panicShe said, and I quote ”Help, my fence is falling down 👇After a second or two, I was able to put what she was asking togetherHer rate of attrition was very high, and she was losing customers an

“Isn’t it time Good Things Come To You For A Change” with Heather Havenwood!!

Feb 1st, 2023 52m 14s

We always seem to have to chase to purchase items, products, or services but with companies like Amazon and others that have become a staple of our purchasing decisions, having things delivered right to us.It seems like a real pain to have to g

Q&A for 1/23/23

Jan 23rd, 2023 12m 13s

This Weeks Q&A for January 23, 2023. We talked to three different people about three different issues affecting their business. Question number one comes in from Jim about how often should I market my service business, question number two come

I Can't Believe It, I’ve Been RIPPED OFF!!

Jan 17th, 2023 16m 15s

I can’t Believe It, I’ve been Ripped OffI guess it happens to everyone, but this time really sent me back, I’ve seen some pretty crazy things that have happened to me in the past or companies or Bran even my client companies but this one really

Are You Really a Leader??? Let’s See!!

Jan 16th, 2023 30m 32s

It’s a common challenge all over the country, leader ship is never natural born it’s always something else done to experience some good, some not so much, but always part of it along with wisdom. Leader ship is a core skill. That is the princip

Am I being Catfished?? Why are they doing this??

Jan 11th, 2023 17m 4s

We recently had someone messages saying that they felt their business was being quote unquote “Catfished”, no I was definitely familiar with the term specially since there was a reality TV show out with a similar name. It was more about the pr

Why Would They Want You??

Jan 6th, 2023 8m 49s

We All know that customers and clients having mountain of options when it comes to who they hire, you may have the best people in the world, you may be the most knowledgeable. But the end of the day that only goes so far if you are a jerk to th

Are You REALLY Getting the Reviews you need to grow??

Dec 31st, 2022 12m 36s

In episode number 106 of the service without excuses podcast we talk about what in our opinion after testing it multiple times, the most efficient way we know to collect your clients feedback and reviews. Collecting these wrong can turn out to

Why You Need to be a "GO GIVER" in your service company

Dec 30th, 2022 30m 49s

Many service professionals in fact many entrepreneurs think about what’s in it for them, and although that’s an important fact there were many reasons you should rethink how you do business going forward. Customers and clients develop a form o

Strategy V Tactics Think Before You Act!!!

Dec 30th, 2022 12m 46s

Now More than ever we need to be strategic in thinking, the ride will get a bit bumpy for the next 6 months in my opinion, But I feel this might be an advantage to many service companies as things will be fixed versus replaced. We are going int

How Expensive is it to Really loose your People?? $$$$

Dec 27th, 2022 20m 25s

In episode number 103 of the service without excuses podcast we discuss the true cost of finding, recruiting, hiring, and most importantly keeping the very best staff for our service business we can find. We know that this is never been an easy

What the F*** is Positioning?? Do I Really need to Know it??

Dec 26th, 2022 19m 31s

I was recently asked by one of my mentors (a pretty famous one ironically) why the F*** I stopped doing the podcast Service Without Excuses. I explained him everything from time and having to refocus my other business interest, to I needed mor

Strategy over Tactics, are you forgetting what it takes to win??

Mar 14th, 2022 8m 54s

We’ve Learned that everything going on in the world right now at least when it comes to the Russia and Ukraine conflict is that strategy is very important, but not in the lacking of tactics. It’s true Russia’s military on paper is much more pow

When Does Your Manager Suck?? Are They Truly Mentoring Your Crew??

Jan 17th, 2022 21m 49s

Hello everyone and I hope you’re having a great Monday and start of your normal week. This time of year if you’re in a disaster restoration field you’re probably pretty busy, but I hope a few minutes come your way so you can listen to some of t

What your customer and clients think about you is much different with Dr. Michael Solomon!

Jan 12th, 2022 38m 7s

It’s truly amazing what we as business owners think about our business and what’s most important to our customers and clients and why they would want to do business with us. Ironically it’s not that way at all, why customers and clients decide

What Exactly is a COACH & What Does A CONSULTANT Do??

Jan 10th, 2022 14m 32s

In our next segment of asked the coach, I’m going over just that and what exactly is a couch and what is a consultant. They both have some similarities and many common points, however they are actually completely different from one another. A c

When is it time to Let an Employee Go? How do I Know??

Jan 5th, 2022 8m 40s

And this weeks edition of asked the coach, we discuss when is the right time to move on from a particular employee, and maybe even when it’s a good time for them to move on as they are not happy as well. There’s an old term higher slow, and fir

Why it's important to make the right impression the first time with Joe Baracata of Joebaracata.com

Dec 20th, 2021 1h 39m

Most of our service businesses can make mistakes and go back the next day to fix them, but in the wedding entertainment business that’s not possible. It doesn’t mean that you have to be perfect because as most of us know perfections to death of

Should I grow or "Scale" My Service Business?? Is it Time??

Dec 20th, 2021 20m 39s

When it comes to talking about scale or scaling a business the long term question is when is it right, and when is it not. Companies like Shake shack I’ve gone the route of the IPO and a become a publicly traded entity on Wall Street therefore

Are You a Natural Born Leader?? Most likely not or everyone would be a General!!

Dec 17th, 2021 14m 31s

One of my colleagues just bragged to me about his natural born leader, and how lucky he was that he found this person. As I said in the podcast I took a step back for me to say such a thing does not exist. People can have great leadership pote

What you need to know about the “SEVEN” Main Parts to Your Business, Not The 7000 with Al Levi

Nov 9th, 2021 1h 5m

We all feel there are a million different working parts to our business that need to happen all at once and on schedule. Would you be surprised to find out they’re actually only seven. In this episode with industry icon Al Levi of the seven po