Shep Hyken is the Chief Amazement Officer at Shepard Presentations. He’s also a best-selling business author, and an experienced keynote speaker.

In this episode of Specified Growth Podcast, Shep talks about his brand-new book, I’ll Be Back: How to Get Customers to Come Back Again & Again. He also discusses how you can create a culture of great customer experience within all departments of your organization, and much more. Don’t miss this episode of Specified!

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