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Episodes of Spotter
What banks should learn from Revolut
Aug 29th, 2020
Why do customers post debit card pictures on twitter. It boggled my mind. Hear this episode to find out why and what lessons does it hold for us to shape digital strategy
How to discover new ideas while sitting at home?
Aug 23rd, 2020
Isolate an eroding behavior, apply it to a target business and viola! You are on to something! Listen to this episode to find an easy way to come up with new ideas.
Thomas Cook’s Demise — A case of no CX
Jul 25th, 2020
A 2020 hindsight view of a 178 year old company expert in a market of vacations, perishing in a market of experiences
Jobs to be done (JTBD): A decades old idea that powers many products of today
In this episode I celebrate the work of Dr Clay Christensen, one of the brilliant minds of our times, In particular we look at one specific contribution, Jobs To Be Done or JTBD and its implications to building new products and services in our
Five Features Your Organization Might Miss While Transforming In The Post-Pandemic World
How should traditional organisations prepare post pandemic to go digital? I make an attempt to surface some ideas with this episode
Rarely discussed transformation challenges that often get overlooked
I talk about rarely discussed transformation challenges that often get overlooked in the rigmarole of daily operations.
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