At the end of 2019, Meituan-Dianping recorded close to US$400 million in net profits, with more than half of the company’s revenue coming from food delivery. Seeing as the online food delivery industry is notoriously a loss-making business, this came as quite a surprise.
How did Meituan-Dianping succeed, when other players like US counterparts Uber and GrubHub are still struggling? Can other online food delivery players replicate its success? Tech in Asia reporter Putra Muskita answers these questions and more on this month’s Deep Dive.
More information on this episode here: https://www.techinasia.com/deep-dive-online-food-…
To better navigate the challenges of humanizing a brand and its customer engagement, Jean Thomas, chief marketing officer at Pomelo Fashion, and Kenneth Soo, Asia-Pacific team lead for customer success at Braze, will share tips and tricks that businesses can use to interact with their customers in a sensitive and efficient manner.
Register for our virtual event at https://techin.asia/tiaevent
and learn the best ways to retain users, keep messaging personal, and do good in troubled times.