Wayne McCulloch, author of The Seven Pillars of Customer Success, has more than 25 years experience in the software industry educating companies on the building blocks for Customer Success. He is a two time Chief Customer Officer, and ran glob

Pricing and Selling Value with Marco Bertini, Harvard and Esade Professor

Apr 20th, 2021 37m 33s

Marco Bertini is rewriting the rules of commerce. Instead of selling the “means” (products and services), he believes companies should adopt innovative revenue models to pursue the “ends” (actual outcomes). The key: reflect the value that custo

SaaS Growth Advisor Georgiana Laudi on Customer-led Growth

Jan 26th, 2021 29m 39s

Georgiana Laudi is a SaaS growth advisor and marketing executive. She’s a strategic advisor at Elevate where she helps high-growth SaaS companies scale, and the co-founder of Forget the Funnel which helps SaaS marketing and growth leaders build

Activate’s Michael Wolf on the future of Media & Technology

Nov 18th, 2020 32m 36s

Michael Wolf is the Co-founder and CEO of Activate, the leading strategy and technology consulting firm for media, technology, and entertainment companies worldwide. He is a business strategist whose focus is on helping senior executives exploi

BCG's John Pineda on Subscription Pricing Strategies

Oct 29th, 2020 32m

John Pineda is Partner-Director at the Boston Consulting Group. He’s a core member of BCG's Technology, Media, and Telecom as well as Marketing, Sales, and Pricing practices. John is an expert in pricing model transformation, monetization of di

Ken Doctor on COVID-19's Impact on Publishing

Jul 21st, 2020 29m 44s

Ken Doctor is a writer, analyst, and consultant in the news media industry. His work focuses on the transformation of consumer media in the digital age and connects the dots between the news and entertainment we consume with the changing busine

Amy Konary and JJ Xia

Jun 30th, 2020 29m 59s

Amy Konary, VP of Customer Business Innovation and Chair of the Subscribed Institute, brings over 20 years of experience advising companies on subscription business strategies. JJ Xia is Zuora’s Director of Customer Strategy and oversees messag

Chuck Martin and Digital Transformation 3.0

May 18th, 2020 28m 55s

Chuck is a New York Times Business Bestselling author and has been a leader in emerging digital technologies for more than two decades. Considered to be one of the foremost experts on IoT, Chuck is a keynote speaker and has authored several boo

Lincoln Murphy, Growth Expert and Thought Leader

Apr 28th, 2020 33m 36s

Lincoln Murphy is a customer-centric growth expert, consultant, and thought leader. Based in Dallas, Lincoln helps SaaS companies with his “Exponential Growth Framework” which helps companies improve customer retention, turn customers into advo

Ep #31: Arun Sundararajan, Professor at NYU

Jan 16th, 2020 30m 46s

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology, Operations and Statistics at New York University’s Leonard N. Stern School of Business, and an affiliated faculty member at NYU’s Center for Data S

Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Dec 4th, 2019 23m 2s

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He’s a technology executive with a successful track record of delivering high-quality products to tens of millions of users globally. We talk to Carlos about the role of payments in

Krista Anderson-Cooperman on customer success as a core value

Sep 15th, 2019 32m

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged with ensuring Okta customers see value and are successful with Okta products. The Customer First organization includes education, professional serv

Jon Herstein on what it takes to "blow customers’ minds"

May 9th, 2019 29m 25s

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support, consulting and implementation teams. Jon joined Box in 2011 and has spent the last eight years scaling the Customer Success organi

Ep #27: Sandeep Jain on the $10B Opportunity in Enterprise IT

Apr 16th, 2019 30m 43s

Sandeep Jain is the Founder & CEO of Leela Labs which has built a podcast search platform, and Leela Kids, the world's first kids podcast app. Sandeep also just launched his own podcast show around Customer Support. Prior to launching Leela Lab

Ep #26: Renée Vassilos on AgTech and the Subscription Economy

Mar 4th, 2019 25m

Renée Vassilos is an agricultural economist with over 15 years of industry experience in the field with organizations such as USAID, USDA, and John Deere. She has worked globally in the US, Europe, Asia, and South America including six years ba

DAZN's Chris Haigh on subscriber acquisition and retention

Jan 4th, 2019 22m 21s

Chris Haigh is the Director of Product, Web, Acquisition & Retention at DAZN. DAZN is the first global pure-sport live and on-demand streaming service. It’s currently available in seven markets across three continents. Prior to DAZN, Chris was

Professor Daniel McCarthy on CLV and subscription business valuations

Dec 5th, 2018 24m 49s

Professor Daniel McCarthy is Assistant Professor at Emory University. He is a marketing scientist and a methodologist, and his research interests include customer lifetime value (CLV) and marketing/finance interface. Professor McCarthy has auth

Anne Widera on the future of the mobility industry

Oct 18th, 2018 24m 57s

Anne Widera has been working on strategy and go-to-market planning for self-driving cars since 2013. She is an independent consultant to a range of companies from startups to Fortune 100 companies. Most recently, she was heading Product and GTM

Tien Tzuo on the End of Ownership

Oct 3rd, 2018 26m 12s

Zuora founder and CEO Tien Tzuo is the foremost authority on the Subscription Economy, a term he coined to explain the global shift to recurring revenue business models. Tien founded Zuora in 2007. Prior to that, he was one of the 'original for

Ep #21: Amy Konary on the Subscribed Institute

Aug 16th, 2018 23m 27s

Amy Konary is Zuora's VP of Customer Business Innovation and Chairperson of the Subscribed Institute. Amy has nearly two decades of experience advising companies on subscription strategies. Before Zuora she was an industry analyst with IDC, whe

Ep #20: Patrick Campbell on SaaS Pricing

May 13th, 2018 34m 3s

Patrick Campbell is the CEO of ProfitWell (formerly Price Intelligently), the software for helping subscription companies with their monetization and retention strategies. ProfitWell also provides free turnkey subscription financial metrics for

Ep#19: Nikhil Basu Trivedi on D2C Subscription Businesses

Dec 11th, 2017 22m 39s

Nikhil Basu Trivedi is Partner at Shasta Ventures, leading investments in a variety of consumer-oriented businesses. He also has a strong interest in industries that have yet to be transformed for the better by mobile and web technology, includ

Ep #18: Mark Settle and the "Truth from the Trenches"

Nov 22nd, 2017 22m 30s

Mark Settle is a seven-time CIO with broad business experience in information services, enterprise software, consumer products, high tech distribution, financial services, and oil & gas. He has received multiple industry awards and is a three-t

Ep #17: Magdalena Yesil

Sep 7th, 2017 30m 49s

Magdalena Yesil is the founder of Broadway Angels and the founding board member and first investor in Salesforce. She also recently joined the Zuora board of directors. Magdalena has been active in Silicon Valley for three decades. Most recentl

Ep #16: Judy Loehr on SaaS Business App Marketplaces

May 17th, 2017 31m 27s

Judy Loehr is Partner at CloudApps Venture Partners. Judy has over two decades of experience with business software spanning product, marketing, consulting and business development roles. A part of the early salesforce.com team, she went on to