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Feeling burned out? You're not alone. In this episode of Tech People, we speak about the critical topic of mental health in the workplace with Dr Grant H Brenner, a psychiatrist, psychotherapist, and mental health expert. Dr. Brenner unpacks t
Struggling to build a diverse and inclusive team in the tech industry? Ken Coyne, host of Tech People, speaks about the ongoing challenge with Kesi Johnson, a passionate advocate for gender equality. Johnson, founder of Parity, a powerful netw
This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry. Ken Coyne chats with Thomas Rocharz, Director of Contact Centers at Cape Air. Join the conversation to learn how Cape Air
Struggling with low customer loyalty and a stagnant NPS? This episode of Tech People is your key to unlocking explosive growth! Join us as we chat with CX expert Zanna Van Der Aa. She'll reveal the FASTEST ways to skyrocket your NPS, expose co
What's the future of the Business Process Outsourcing industry? This episode of Tech People will shift your perspective on BPO! Let's welcome Henry Svendblad, the CTO of Company Nurse powered by Lintelo. Learn about his journey from traditiona
Let's take a different approach! What's the connection between football and CX? This week's guest will tell us all about it! Meet Greg Uglioni, also known as the CX goalkeeper! Discover the strategies behind fostering fanatical customer loyalt
Ready to discover the future of marketing? This week it's time for AI marketing! Meet Kevin Neary, an expert with a proven track record of balancing cutting-edge technology to drive business success. Explore the revolutionary impact of AI on c
Join me in this week's episode of Tech People with Brian Lawlor, Group Chief Commercial Officer at B4B Payments – A Banking Circle Group company. With over 20 years of industry expertise, Brian unravels the challenges and trends in B2B payment
There’s no company without a culture. Whether it’s considered a crucial aspect or completely disregarded, it is there to stay. So, what should we do to foster a culture that’s beneficial to everyone within an organisation?In this week's episo
Ever wondered what sets successful startups apart from the rest? Today, we're exploring the roots of success!Discover how a strong company culture in the early stages can shape the trajectory of a startup's journey towards sustainability. Join
On this episode of Tech People, we're on a quest to understand the intricate web of AI and tech trends shaping our online existence. Lindsey Witmer Collins, Founder & CEO of CSM at WLCM App Studio and our expert guest, allows us to understand t
Gen Z isn't just riding tech trends; they're rewriting the rules of cyber warfare.In this Tech People episode, I have the privilege of sitting down with Aviv Mussinger, the CEO & Co-Founder of Kodem. Together, we embark on a deep dive into rec
Ever wondered how to bridge the gap between customer satisfaction and employee engagement? In this episode of TechPeople, we look into the complex interaction between these two crucial pillars of organisational success. Meet today’s guest, Mat
Ready to delve into the evolution of decentralised finance (DeFi)? This week's episode of Tech People features a conversation with Ian Horne, the head of content at Money 2020, a finance and tech writer, and the mastermind behind "Why DeFi Matt
Join us on this episode as we dive into the Tech-Kids dynamic with Diane Acevedo, Senior Vice President of Operations and Customer Experience at Gabb Wireless. With a diverse career and a tech-driven passion, Diane, a parent herself, unravels t
Prepare for an insightful journey into the world of Leadership Principles!Joining me is the remarkable Owen Fitzpatrick, a transformative force dedicated to enhancing individuals' lives through the power of belief. Owen collaborates with CEOs
Discover the future of startup coaching on the latest episode of 'Tech People'. Join us as we learn about the challenges faced by founders in the startup world and how AI is revolutionising coaching. Our special guest, David Orban, CEO of Acti
In an era where businesses are navigating the challenges of distributed teams, particularly in remote customer support, our focus turns to the landscape of the Asia-Pacific (APAC) region. Renowned for its diverse cultures and languages, managin
Ever wondered how technology is transforming with the rise of Web3? Join us on Tech People, where we're delighted to introduce Richard Pasqua, Chief Creative Officer at ARC and host of the Web3 Unpacked Podcast. Embark on a journey into the tr
In this episode, we delve into the board of directors' dynamic role in tackling customer issues, differentiating it from the conventional hiring of executives. Our guest, Carle Henry, returns for his second appearance on the show, boasting over
Join us on Tech People as we look into the complex landscape of expanding business operations to the United States. The path to success is riddled with challenges such as cultural nuances, regulatory complexities, and fierce competition. In th
Tune in to discover the nuances of psychological safety in the workplace. Why is it vital for employees to feel free to speak up without fear of retribution?In this episode of 'Tech People,' we discuss the world of workplace psychology with Ch
What does the future of Customer Service hold? What is the potential of AI-driven chat and conversational models? This week, we have the privilege of hosting Shep Hyken, a renowned expert in the world of Customer Service and Customer Experienc
Explore the customer-centricity in finance on this week’s Tech People Podcast episode! Meet Janis Avila, a true expert in home lending. Learn about its foundations and the vital roles of trust and personal connections. Janis outlines the succes
Curious about the future of tech and customer success? In this episode of Tech People, we're joined by Sherrod Patching, the Vice President of Customer Success Management at GitLab. She leads a Team that helps customers get the most from their
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