In this episode, Dr. Bill and Jill discuss:

• What’s the difference between customer service and a customer experience

• Why hiring and training employees for the customer experience is vital

• How to engage customers in a new way through in-office demos

Key Takeaways:

• Interaction with customers does not need to be elaborate; eye contact and using their names is a simple step

• Connecting with a patient through a non-dental interaction helps to get to know them and build trust prior to the dental exam

• It’s important that there is an established system to keep the culture of customer experiences as staff changes occur

"It’s about transforming a customer transaction to a customer interaction." —  Jill Raff

Dr. Williams' next 5M Special Summit Mastermind Opportunity is July 26-27, 2019 for a small, select number of dentists. For more information on this One-Weekend Intensive Workshop email us at [email protected]  or call 770-614-4249

Connect with Jill Raff:

Book: Transforming Transactions Into Interactions

Twitter: @Jill_Raff

Facebook: Jill Raff: Customer Experience Strategist

Website: www.jillraff.com

Email:   [email protected]

LinkedIn: The Jill Raff Group

Connect with Dr. Bill Williams:

Learn More: How to Become a Redox Dentist

Website: Solstice Dental Advisors - 5M Mastermind

Email: [email protected]

Free Book: 10KWay.com

Buy Books: Dr. Williams' Author Page

LinkedIn: Dr. Bill Williams