Adam and Dr. Drew open the show talking about the idea of pragmatism and how it isn't applied in may situations where it absolutely should be implemented. They then turn to the phones and speak to a caller who is wondering if the idea of 'the customer is always right' has been harmful to our society as a whole. This leads to an interesting conversation on the idea of disagreeing and how that has morphed over the years. As the show winds down the guys turn to the phones and speak to a variety of callers.