How is AI being integrated into industries that rely heavily providing good customer service? Companies are increasingly turning to AI-driven chatbots, virtual assistants and self-service options to augment their human agents and improve customer experience. Hosts Jodie and Amber discuss the future of AI in customer service with Shopify's former SVP Data Science and Engineering David Lennie, and HeyDay.ai's Étienne Mérineau.

If you enjoyed this episode, please rate and subscribe to The AI Effect on your preferred podcast app.

To learn more about the topics covered in this episode, go to our website, theeffect.ai or accenture.com. 

Follow us on Twitter @AIEffect.