Are you at a crossroads and need help figuring out the next step Do you have big goals, but don’t know how to accomplish them? Whitney Hess, empathy coach for activist executives, is Jeffrey Zeldman’s guest.

The journey from UX to coaching. Changing our business model to better meet the client’s needs. The joy of research. Why asking the right questions is more important than having all the answers. Charging more to give more back. Animal rescue.

Sponsored by A List Apart.