We always think high growth is the golden ticket. Sure, rapid expansion can be sweet, but have you ever wondered if there's such a thing as too much growth? When should you hit the brakes and focus on other priorities, especially if selling you

Episode 166 — Breaking the Bias: In Honor of Daniel Kahneman

8 days ago 50m 47s

Paul and Patrick dive into the intricate world of cognitive biases, drawing insights from Daniel Kahneman's book, Thinking, Fast and Slow. The duo dissected the concept of representativeness bias, which can lead us to make flawed assumptions ba

Episode 165 — Partnership Agreements & Trusts

22 days ago 46m 23s

Paul is getting on the road to double-keynote this year's AZPPO Great Western Conference. But first, Paul takes on a FRAXN client's question, beginning with the vital need to keep partnership agreements and valuations current. Surely, you’ve co

Episode 164 — Paul Answers Listener Questions

Mar 7th, 2024 41m 27s

Fat Pat and Uncle Paul dive into business expansion strategies and the power of partnerships. Instead of sticking to the traditional 'buy or build' mindset, here's an alternative: forming alliances with established players in new markets. But h

Episode 163 — The Wild Life of Mike Hurley

Feb 29th, 2024 1h 1m

Are you ready for another guest episode? Mike Hurley, the genius behind a thriving wildlife business, Xceptional Wildlife, joins the Boardroom to uncover the secrets to his success. Mike hits home the importance of ironclad processes in busines

Episode 162 — Nurturing a High-Performance Culture

Feb 22nd, 2024 1h 26m

Chase Hazelwood, owner of Go-Forth Pest Control, takes us through their remarkable journey from $2 million to an astonishing $25 million empire in just ten years. Curious about his winning formula? It's all about cultivating a high-performance

Episode 161 — The Rule of Ten

Feb 15th, 2024 42m 56s

Looking to crack the code of success in the wildlife and pest control sectors? Fat Pat and Seth drop some wisdom on why simplicity is the name of the game for top-performing companies. By starting with a single service and gradually adding on m

Episode 160 — The Lies We Tell Ourselves

Feb 1st, 2024 25m 15s

Uncle Paul is preparing his upcoming presentation at Energy by Pest Daily, happening this weekend in Tampa, Florida. But first, he's answering listener questions by uncovering the secret sauce of setting that initial price point. How does ancho

Episode 159 — The Happiness of Pursuit

Jan 25th, 2024 25m 51s

Have you ever felt dwarfed by a competitor's size, wondering, "What am I doing wrong?" Uncle Paul goes solo with a few listener questions in hand, and reminds us that size isn't everything; it's about playing the hand you're dealt. What unique

Episode 158 — Are Your Goals Nothing More Than a Wishlist?

Jan 18th, 2024 46m 21s

Fat Pat and Uncle Paul kick off the new year at WorkWave's 2024 Beyond Service User Conference and unpack the highlights of Paul's appearance at their panel discussion."Strategy in 2024" takes center stage. Spoiler alert: it's all about goals

Episode 157 — Scaling: Sales, Service, and SOPs

Jan 11th, 2024 54m 33s

How much time is needed to train a technician to work independently? What strategies encourage technicians to expand their (non-upselling) sales skills, and is it advisable? Fat Pat and Seth delve into these listener questions and more this wee

Episode 156 — The Cost to Step Aside

Jan 4th, 2024 33m 22s

As CEO, which tasks can and should be outsourced? Better yet, what about replacing yourself? One listener asks if his involvement affects how much the business’s value.Some buyers might like the owner being less hands-on and having a strong t

Episode 155 — Management Matters: Subscription Billing and Price Increases

Dec 14th, 2023 48m 7s

While Uncle Paul is away, Fat Pat and BroSeth tackle subscription billing and collection exceptions. How long should companies should stick to service once a customer gets behind?Customer communication is a tricky wicket. Who gets price hikes

Episode 154 — Short-Term Risks and Long-Term Gains

Dec 7th, 2023 36m 11s

You asked, we answered. More listener questions are on tap for this week’s Buzz. Starting with rate cuts. A rate cut is rumored. How would it impact M&A? Uncle Paul breaks down the signal along with the relationship between rate cuts, debt, and

Episode 153 — Marcus Sheridan on Becoming the Voice of Trust

Nov 30th, 2023 1h 11m

Marcus Sheridan, keynote speaker on sales, marketing, and building trust, and author of They Ask You Answer, joins Paul and Patrick in the boardroom in an episode on becoming an industry expert through a customer-centric approach. He emphasizes

Episode 152 — Subordinated Debt: Risk and Reward

Nov 16th, 2023 34m 54s

Companies can leverage subordinated debt to access capital without relinquishing ownership. Who has done this in the industry and for what purposes? Fat Pat and Uncle Paul chat through the impact of subordinated debt on financial stability alon

Episode 151 — Rob Greer: From Rove Pest COO to Chris Voss co-author

Nov 9th, 2023 1h 32m

Rob Greer, COO of Rove Pest Control, steps into The Boardroom to chat about co-writing “Empathy and Understanding in Business” with Never Split the Difference author, Chris Voss. Before diving into the importance of empathy and if it’s somethin

Episode 150 — Reactions from Rentokil and Rollins Reporting

Nov 2nd, 2023 30m 27s

At PestWorld, both Uncle Paul and Fat Pat had firsthand experiences that reinforced the notion of a younger and more sophisticated pest control industry. With Rentokil facing expectations of slower growth during the integration process, it's cl

Bonus

POTOMAC TV: Live from PestWorld 2023

Oct 26th, 2023 1m 1s

The time is now, if you haven't already subscribed to POTOMAC TV. Live from the exhibitor floor at PestWorld in Hawaii, Dylan Seals created a first of its kind studio, while Paul G and guests took the stage.Check out this guest list:Big Tim

Episode 149 — Ritz-Carlton Service at Courtyard Pricing

Oct 12th, 2023 47m 42s

You remember those days of taking on every customer request as you were getting started. The only thing standard was saying ‘yes’ to get the job. It’s time to scale back to scale up in this chat about standardizing your service. Of course you w

Episode 148 — Jason Cupp: The Kolbe Index, Jerry Springer, and a Mexican Intervention

Oct 5th, 2023 1h 44m

You heard Jonathan Pototschnik give Jason Cupp props as a peer and consultant during his time leading ServiceAutopilot. Step on into The Boardroom this week to hear how Jason Cupp grew roots in landscape to later emerge as a Kolbe Certified Gro

Episode 147 — Succession Planning: Compensation and Communication

Sep 28th, 2023 44m 9s

Succession planning can be tricky. Family businesses often have both ownership and management roles mixed up together. Why is it so important to separate these two aspects when planning for the future of a family business?You know The Tax Man

Episode 146 — Urban Invasion: Market Share and Labor Unions

Sep 21st, 2023 44m 34s

Is there a specific draw for acquirers when it comes to regions with higher population density? As businesses expand into urban, suburban, and rural markets, the strategies and service offerings spread out. How could a move towards urban areas

Episode 145 — M&A 103: A Three-Way Merger

Sep 14th, 2023 44m 29s

‘Merge my business? … Are you suggesting that I work with my competitors?’ Maybe. Paul and Fat Pat respond to a question about mergers from FRAXN’s recent Moneyball event.Step on in to hear if the “juice is worth the squeeze”. It’s a lot more

Episode 144 — Holding Managers Accountable for Accounting

Sep 7th, 2023 44m 27s

You expect your managers to make well-informed decisions to benefit your company, but do they have a good grasp of financial concepts? It's important to question whether they truly understand the impact of their choices on your company's financ