In today’s episode, we’re going international with Rekha Weerasooriya,
General Manager of Customer Experience Management and People Development at Dialog Axiata
, the number one telecommunications provider in Sri Lanka. At Dialog Axiata, Rekha is in charge of customer listening, customer experience management, and employee experience development. Rekha shares tactics that I think you’ll find valuable, and pieces together a story that shows just how complex running CX within a competitive telecommunications industry can be.