Today we are talking about innovation, and specifically how to build a company culture where innovation thrives. And to dive into this topic, I chatted with Vikram Khemka, Director of Technology at Cimpress, a multi-billion dollar mass custom

148: How the health of your company culture impacts your bottom line

Jun 25th, 2018 22m 3s

Today we are talking about the health of your company, particularly your company culture and how it impacts your bottom line. And to dive into this important topic, I chatted with Sam Murray, Managing Principal, and Senior Professional in Hum

147: How to build a relevant brand in an evolving culture

Jun 18th, 2018 28m 43s

Today we are talking about culture, and specifically how to build a brand that is relevant within today’s ever evolving culture. To dive into this topic, I chatted with Paul Marobella, CEO and Chairman of Havas North America, one of the world

146: How to enhance your communications to develop deeper emotional connections with your customers

Jun 11th, 2018 23m 28s

Today we are talking about communication, and specifically how to make sure the words you are using connect you to your customers on a deeper level, so they can move further along in their journey with you. And to dive deeper into this topic,

145: How high-performing teams use emotional intelligence to win more customers

Jun 4th, 2018 37m 50s

Today we are talking about emotional intelligence, and why it is so essential to both building a high-performing team and delivering the kinds of experiences that help you win more customers. And to dive into this topic, I chatted with Justin

144: How to use email marketing to deliver remarkable customer experiences

May 28th, 2018 21m 48s

Today we are talking about email marketing, and specifically how to use it to deliver remarkable experiences to your customers that ultimately grow your business. And to dive into this topic, I chatted with Lauren Powell, founder of Bixa Medi

143: How to use events to deliver remarkable customer experiences

May 21st, 2018 21m 28s

Today we are talking about events, and specifically how to use them to build your brand and of course to deliver remarkable experiences that draw your ideal customers closer to you. And to dive into this topic, I spoke with Erika Speed, found

142: How to build a high-performing team where everyone feels like they belong

May 14th, 2018 27m 15s

Today we are talking about how to build a high-performing team. Now I am a firm believer that a high-performing team is a diverse team. But just assemblinga bunch of people with varying backgrounds, ways of thinking, and experiences doesn’t a

141: How to make effective communication a core part of your company culture

May 7th, 2018 28m 7s

Today we are talking about communication, and specifically how core it is in your ability to build a high-performing team and win more customers. To go deeper on this topic, I chatted with Michael Dash, founder and CEO of Parallel HR Solution

140: How to develop customer intimacy that produces better customer experiences

Apr 30th, 2018 29m 2s

Today we are talking about customer intimacy, your unfair advantage when it comes to winning more customers. And to dive into the topic, I chatted with Simone Vincenzi, a TEDx speaker, and co-founder of GTex, a personal development community

139: How to build an inclusive company culture

Apr 23rd, 2018 26m 22s

Today we are talking about. how to build a more inclusive company culture. Increasingly, the people you work with to grow your company are becoming more diverse – whether that’s team members, vendors, consultants, or contractors. And you’ve g

138: How to build a high-performing team

Apr 16th, 2018 28m 12s

Today we are talking about how to build a team, a high-performing team that knows how to delight your customers on a regular basis. To dive into this topic, I chatted with Brandon Bruce, co-founder of Cirrus Insight, a fast-growing software c

137: Why being likeable helps you deliver remarkable customer experiences

Apr 9th, 2018 26m 22s

Today we are talking about a simple strategy that businesses of all sizes can use to draw your ideal customers closer to you: Likeability. And to dive into this topic, I chatted with Michael Katz, found of Blue Penguin Development and author

136: How Goop uses content to deliver remarkable customer experiences

Apr 2nd, 2018 25m 43s

Today we are talking about content. Specifically how to strategically use content to not only deliver remarkable experiences for your customers, but to grow your business exponentially in the process.To dive into this area, I chatted with El

136: How Goop uses content to deliver remarkable customer experiences

Apr 2nd, 2018 25m 43s

135: A simple way to deliver remarkable customer experiences with a digital business

Mar 26th, 2018 30m 54s

Today, we are talking about how to deliver experiences your customers will love, even when your product and your company are entirely digital. For insights on how to do that, I chatted with Benjamin Dell, founder of Missing LettR, a super coo

134: These types of teams are better equipped to deliver remarkable customer experiences

Mar 19th, 2018 27m 15s

Sarah Hooper is president and co-founder of A-OK Collective, a creative agency focused on creating remarkable experiences for clients such as Puma, Warner Brothers, and Viceland. We can learn a ton from Sarah, including her go-to strategy for

133: How to build a thriving company culture that keeps your customers at the center of your universe

Mar 12th, 2018 27m 8s

Josh Haynam is the co-founder of Interact, a software tool that helps businesses generate leads and sales using quizzes. Interact serves customers in 192 countries around the world, which is quite impressive. And even though they were first t

132: Cultural Intelligence: Master this skill, win more customers

Mar 5th, 2018 34m 48s

Business leaders are often on the hunt for smart ways out to sell their products to more customers. This becomes especially important as markets evolve and grow more competitive. But as companies work to expand their reach, they quickly learn

131: What’s working today to build a high-performing team

Feb 26th, 2018 33m 27s

Following best-practices is a smart way to get predictable results. That is until those best-practices are no longer relevant. Then continuing to use those outdated norms stifles your growth. That is what is happening in today’s rapidly chan

130: How strong leaders build happier, more productive teams

Feb 19th, 2018 22m 12s

There is an abundance of research that proves happiness among employees fuels performance and achievement, resulting in a competitive edge many companies crave. Shawn Achor, author of the best-selling book The Happiness Advantage noted that “

130: How strong leaders build happier, more productive teams

Feb 19th, 2018 22m 12s

129: How Cashmere Agency builds a high-performing team

Feb 12th, 2018 32m 26s

For most companies, their customer base is evolving. If you look at the U.S. for instance, data on the makeup of the population is changing rapidly. These demographic changes have a profound impact on the psychographic and buying behaviors as