S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?

Released Tuesday, 28th April 2020
Good episode? Give it some love!
Reviews
Creators
Lists
We recognise that those companies that are creating emotion as part of their CX delivery are seeing material wins both in profit and competitive difference. So just what does emotional connection look like?

In S1. EP1, Amy Scott, Service Designer and Customer Experience Consultant joins Matt and Simon in the‘pod booth’ where they’ll be discussing 'Emotional Connection vs Convenience  –  what do today’s consumers really want?'

Connect with Amy Scott on LinkedIn.

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100

Creators & Guests

We don't know anything about the creators of this episode yet. You can add them yourself so they can be credited for this and other podcasts.

Episode Reviews

This episode hasn't been reviewed yet. You can add a review to show others what you thought.

Rate Episode

Recommend This Episode

Recommendation sent

Join Podchaser to...

  • Rate podcasts and episodes
  • Follow podcasts and creators
  • Create podcast and episode lists
  • & much more

Episode Details

Length
47m 40s
Explicit
No

Episode Tags

Do you host or manage this podcast?
Claim and edit this page to your liking.