Bill Eddy, LCSW, Esq. is High Conflict Institute's co-founder and Chief Innovation Officer. He pioneered the High Conflict Personality Theory (HCP) and has become an expert on managing disputes involving people with high conflict personalities. Utilizing a proven method for defusing antagonistic interactions, Eddy will discuss how to address a variety of potentially contentious situations involving angry customers, clients, and patients.

Following the success of his previous books, 5 Types of People Who Can Ruin Your Life and Why We Elect Narcissists and Sociopaths, Eddy’s latest title is sure to resonate with those seeking to manage high-conflict situations. Utilizing a proven method for defusing antagonistic interactions, Eddy shows readers how to address a variety of potentially contentious situations, including family conflicts, workplace disputes, neighbor and stranger confrontations, emotional political discussions, and circumstances involving angry customers, clients, and patients.

Bill Eddy was the Senior Family Mediator at the National Conflict Resolution Center for 15 years, a Certified Family Law Specialist lawyer representing clients in family court for 15 years, and a Licensed Clinical Social Worker therapist with twelve years experience. He serves on the faculty of the Straus Institute for Dispute Resolution at the Pepperdine University School of Law in California and is a Conjoint Associate Professor with the University of Newcastle Law School in Australia. He has been a keynote speaker and trainer in over 30 U.S. states and 10 countries. In addition to authoring over twenty books, he writes a popular blog on PsychologyToday.com, with over five million views. For more on Bill Eddy, visit www.highconflictinstitute.com.