Current Design and Research Operations practices face three huge, overarching challenges:•Proving value and measuring outcomes•Partnering outside design•Change management

In this episode of Rosenfeld Review, four DesignOps and ResearchOps leaders—Jose Coronado, Crystal Yan, Guneet Singh, and Rachel Posman—tackle these challenges from a rich set of perspectives, ranging from heading up DesignOps at a large, long-established corporation like JP Morgan Chase, to launching a whole new department at a young company.

Panel Members:•Jose Coronado, VP Design Operations | Head of DesignOps at JPMorgan Chase & Co.•Rachel Posman, Head of Design Operations, UberEats•Crystal Yan, Product Lead, New Initiatives, Remitly•Guneet Singh, Director of Customer Experience Programs, Docusign