Yanique Grant (@yaniquewagrant) is the Managing Director and founder of Professional Training and Occupational Services Inc., a customer experience training company here in Jamaica. She has worked with companies internationally to craft their customer experience to create raving fans and customers. Since starting her business in 2007, she has trained over 25,000 people in Jamaica and across the world. 

She is also the host of the Navigating The Customer Experience podcast, where you’ll find more lessons, strategies and tactics for transforming your company’s customer experience. If you’re thinking about starting a company, we cover a lot of things you should consider first. 

In this episode, we talk about:

• How customer experience and employee culture are deeply linked;
• The best form of advertising for your company;
• The right way to turn a negative and explosive situation into a good opportunity for your business; and so much more.