In episode seven of the The Upsell Podcast, host Russel Lolacher talks to customer and employee experience expert Michel Falcon, founder of the Experience Academy.

Word of the Week: EXAMPLE (as in “leading by…”)

In the show, Russel and Michel discuss:

• why companies aren’t providing better customer and employee engagement with so many great examples of how to do it right.
• the gap in business school education around customer service training.
• how important surveys are for employees and customers.
• Michel’s love/hate relationship with the internet.

We also find out the one word Michel would use to describe great leadership.

For more on our guest and his books, check him out on Twitter and on his website.

The post Episode 7 – Consultant Michel Falcon Founder of Experience Academy appeared first on The Upsell Podcast.