The Upsell Podcast - Better Communication for Your Business and Life
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The Upsell Podcast - Better Communication for Your Business and Life
Episodes
The Upsell Podcast - Better Communication for Your Business and Life
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Episodes of The Upsell Podcast
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Lifestyle entrepreneurs Genevieve Gauvin and Nick Pineault of The Great Anomaly blog and podcast share their pros and cons of outsourcing and humanizing their customer service with their clients, all while travelling the world.Word of the Week
Social Media Instructor and Consultant, Rebecca Coleman, sits down with host Russel Lolacher to talk about why you should be on social media as a customer service channel.Word of the Week: SOCIAL (seemed obvious)In the show, Russel and Rebecc
It’s episode eight of The Upsell Podcast. Another solo episode as I dig into a few things that are on my mind or have happened to me recently.Segment #1 – Top of Mind “Let’s Flip Customer Service”The term customer service is losing it’s effe
In episode seven of the The Upsell Podcast, host Russel Lolacher talks to customer and employee experience expert Michel Falcon, founder of the Experience Academy.Word of the Week: EXAMPLE (as in “leading by…”)In the show, Russel and Michel d
It’s episode six of the podcast, The Upsell host Russel Lolacher (that’s me) talks to author, speaker and customer experience architect Stan Phelps, who is know for his “Goldfish Series”. Most notably, “What’s Your Purple Goldfish” about differ
Welcome to the fifth episode of The Upsell Podcast. First, thank you for the great feedback and support you’ve shared since I launched. It’s amazing the people who come from every direction, seeing you put out something they feel a connection t
In the fourth episode of the podcast, The Upsell host Russel Lolacher talks to Victoria BC Police Department’s Mike Russell, who has significantly helped grow the brand and engagement in the community for his organization.Word of the Week: COM
It’s the Upsell podcast, episode number three. I’m Russel Lolacher and I’m excited. I’m thrilled. We have our very first guest. It’s going to be Tricia Morris from Parature of Microsoft. We’re going to talk customer service. We’re going to tal
It’s our second show of The Upsell Podcast and we discuss how important situational awareness is in the customer experience. You need to know what’s going on around you and make it a priority to act. If not, what is that saying about your inter
Hello and welcome to the first episode of The Upsell Podcast. In this show, I talk about taking back the term “upselling” from its negative roots of manipulation and put a more meaningful spin on it. I think we can do better than just trying t
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