Have you ever considered using a client management system (CMS) for your business or does it feel too impersonal? On this episode of Touchpoints, you'll hear family + brand photographer Yvonne Marchese discuss why she started using a CMS and the reservations she had before jumping in. 

This Week on Touchpoints:

• Client experience is something we experience as the client often 
• Balancing personalization and automation
• Workflows don't need to be complicated
• What you need to know before investing in a client management system

Thanks for tuning in to this week's episode of Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships with systems strategist and your host, Amy Feierman.

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