TOUCHPOINTS: What it Takes to Build Lasting Client Relationships

A weekly Business and Entrepreneur podcast
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Did you decide to start a business in 2020 or decide to go all-in on your side hustle? The leap was both exciting and terrifying at the same time - am I right? Now you're a year+ in and questioning if this was the right decision. Friends, I fee
Where's the freedom to work on what you want (live in your creative zone of genius) that you thought you'd get when working for yourself?Great question! As a solopreneur for more than 10 years, I can tell you, it's available to your right now.
The internet is full of different software tools claiming to be the best at managing and automating different parts of how you do business. How do you know what the best tool(s) are the best fit for how you work with clients? Great question! In
As a solopreneur, you wear all of the hats in your business. This leads to an endless to-do list that you never seem to make a dent in. As a fellow solopreneur, I have experienced this struggle firsthand. By developing and implementing simple s
Client experience is more than just onboarding. It's the entire process of working with you whether you have a structured plan behind it or not. There are four stages to client experience no matter the type of service offer. In this week's epis
Have you ever considered using a client management system (CMS) for your business or does it feel too impersonal? On this episode of Touchpoints, you'll hear family + brand photographer Yvonne Marchese discuss why she started using a CMS and th
Leaky boundaries are like a leaky faucet. A few drips (exceptions) from the faucet don't feel like a problem until the sink is full and water is cascading onto the floor. On this episode of Touchpoints, we'll dig into a few strategies you can i
How many hours are you getting to spend on your business each week? Too much? Too little? The good news is it doesn't matter how much time you're spending in your business right now, this episode contains time-saving strategies that will help y
"Poor client connections are usually a result of unclear boundaries, lousy communication, or a mismatch in your marketing strategy." ~ Claire EmersonThe good news is unclear boundaries and lousy communication are fixable. You have control over
Showing up for your client and guiding them through the process of working with you is the best gift you can give you clients. Taking care of your clients starts the moment they say yes to working with you. Tune in this week to learn some simpl
As a service-based business you already know that without clients, you have no business. However, having clients is not enough to keep your business moving forward. Building strong relationships with those clients is the foundation of a sustain
Have you ever had an experience as a client that was memorable for all the WRONG reasons? I have... more than once. 😕 On this week's episode of Touchpoints, I'm sharing one such experience that went off the rails and how you can prevent it fro
Hi my fellow solopreneurs, I'd like to introduce you to Touchpoints, a podcast designed for service-focused solopreneurs, like you, to learn the art of building lasting client relationships. I'm your host Amy Feierman. Fellow solopreneur and sy
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