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Transformation @ Work
Transformation @ WorkEpisodes
Transformation @ Work
Transformation @ Work
A weekly Business podcast
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Episodes of Transformation @ Work
Mark All
Nothing kills productivity like “swivel chair” moments, when employees have to pivot between multiple platforms and programs just to get their job done. But what if you could condense all of your daily tasks into the same platform you already u
Employees only have so many hours in the day. They can either spend that time fighting with manual processes and repetitive tasks, or they can focus on building relationships with customers and growing the business. This is especially true in a
The sales process is the lifeblood of any manufacturing organization – and yet, despite its importance, it remains a source of frustration for many organizations. Blue sheets, log books, cumbersome spreadsheets; these hallmarks of a manual sale
Delivering a personalized car buying experience is a “holy grail” for any automotive dealership. After all, by meeting the customer where they are and anticipating their needs, employees are truly empowered to turn incoming leads into high-valu
Travel agencies take pride in offering customers a relaxing, simplified alternative to the chaos of booking flights, hotels, and vacation destinations. But what is simple for the traveler is often anything but for the professionals responsible
T@W Ep 49: Unpacking 2024’s Biggest Priorities For Payers (And How Salesforce Health Cloud Can Help)
A new year means new trends and priorities for virtually every industry under the sun. And for healthcare payers, several of the most prominent developments of the past few years– such as prior authorization, concerns around member experience,
How does a community lift itself out of poverty? One increasingly popular method is through microfinance: small loans, provided by a mix of donors and financial institutions, are given to those without access to traditional capital to help kick
A Salesforce implementation is a major undertaking that constitutes thousands of dollars and weeks to months of training time. Ensuring that deployment is a success — and that your investment doesn’t go to waste — is imperative. So, how do you
In the Nonprofit sector, investment in cutting-edge technology is often a luxury. After all, most nonprofits aim to funnel as much income as possible directly into the communities they serve – meaning there’s little left over to spend on nice-t
Anyone with a background in the humanities has probably been told they’re pigeonholing themselves from a career perspective at least once. It’s a pervasive misconception — especially in a field as STEM-driven as the Salesforce ecosystem. But th
No one wants to spend their precious time at work fighting with technology or inefficient processes. This is doubly true for the nonprofit sector, where people get into the field to help their communities and make a difference in the world. Unf
There’s an iceberg effect to a good experience. Underneath every seamless interaction lies a multitude of carefully-architected experiential flows. A single poorly-designed touchpoint could potentially derail an entire user experience (UX), cu
Ask any tenured professional and they’ll tell you the same truth: the skills listed in a job description are just scratching the surface of what goes into any given role. Being a Salesforce solution architect is no exception; the position requi
You might not notice a particularly good user experience (UX) – in fact, that’s often the point – but when done right, UX can inform nearly every user decision and shape brand perception. However, just as it’s easy to experience good UX design
T@W Ep 40: Building A Better Order Management Process: How Salesforce Helps Retailers Innovate & Win
There isn’t just one way to shop anymore – which presents a unique challenge for retailers. After all, how do you build a buying experience that offers the same level of personal care for a customer, regardless of whether they’re shopping in-st
Retail shopping has changed dramatically in the past few years, and nowhere is that shift more apparent than during the holiday season. Trends and new buying models such as Buy Online, Pick Up in Store (BOPIS) — which rolled out largely as a pa
It’s a fact — the average prospective student entering into higher education in 2023 is more engaged with technology than any generation in history. This raises the critical question: why are so many higher education institutions still relying
Any change within an organization– whether it’s new technology, processes, staffing changes, or other shifts in the business – can be intimidating for employees. Without careful execution, team leaders will inevitably face uncertainty, resistan
The nonprofit industry is vast, encompassing over 1.5 million organizations in the United States alone, each with their own unique mission, organizational structure, and needs. No two nonprofits are going to serve their communities in the same
Deploying Salesforce within an organization is often a massive undertaking – which makes ensuring high levels of adoption absolutely essential. Attempt to overhaul too many processes at once, and you risk wasting valuable time and a considerabl
No decision within a financial institution happens in a vacuum. Even the smallest change can potentially ripple out and impact other arms of the organization, for good or for ill. This is doubly true for your average banking institution, where
The prior authorization process, in theory, is designed to help payers get their members the care they need while keeping premiums down and preventing unnecessary procedures. However, due to long response times, complicated processes for filing
Cars are complicated, and technical conversations around vehicles can pose a challenge for dealerships and customers alike. It can be a real struggle to explain which of the thousands of integral, intricate pieces of a car needs to be serviced
Transitioning into Salesforce consulting is a natural career move for many professionals, particularly those who have worked with the platform within their previous organizations. But while it can be an exciting prospect, actually making the tr
When considering a Salesforce implementation, identifying where to start can be a distinct challenge. For growing organizations, endless possibilities can lead to scope creep and unclear priorities. Conversely, older, more established businesse
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