Casework is a large part of any union rep’s life.  We meet the unfortunate and the miscreant.  Hear about the devastating impact conduct cases can have on employees and their families, how Stan’s love of vines nearly cost him his job, and why disclosure of confidential information is easier to allege than prove – and above all why a learning culture is so important in minimising the destructive fall-out from high profile cases.

A Makes-You-Think production. Music by Scott Holmes. Companion blog here. Some names and other details have been changed. Got a story for the scrapbook? Tell us at [email protected]