Claude Silver is not your average HR executive. In fact, “HR” isn’t even in her title. She’s VaynerMedia’s Chief Heart Officer, and second in command to the CEO. What keeps her awake? How to help each one of VaynerMedia’s 900 employees thrive. In this episode, Claude makes the case for a new kind of HR that goes beyond the 9 to 5 — and shares some of the secrets behind the company’s 85% employee retention rate.

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