Nick Mehta (@nrmehta), CEO at Gainsight, joins Erik on this episode.

They discuss:

- SaaS sub-sectors that Nick is excited about

- Is Customer Success a skillset, function, a software stack?

- What are the most common misconceptions about customer success?

- When should a startup start thinking about the customer success function?

- How do you scale the customer success function?

- What’s the profile of a successful customer success manager?

- How has customer success evolved over the past decade and where is it going?

- Nick’s thoughts on the sales enablement space

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