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Money Advice Trust
Money Advice TrustEpisodes
Money Advice Trust
Money Advice Trust
An Education podcast featuring Chris Fitch
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Our latest 20 minute episode focuses on the more than 5 million unpaid UK carers who are supporting someone with a physical, mental health, or old-age related problem. Trevor Salomon explains to Chris Fitch about the reality and impact of bein
In the UK, half a million older people report going 5-6 days a week without seeing or speaking to anyone, while a younger cohort aged 16-29 are now reporting loneliness twice as much as those over 70.So in this episode, Chris Fitch spoke to A
In this episode, we focus on the 1-in-5 UK consumers living with some form of facial or bodily scarring, mark, or condition that makes them look or feel significantly different. Known as ‘visible difference’, our host Chris Fitch talks to Su
Around 12 million UK adults - 1-in-every-5 of our customers - are living with hearing loss which makes following speech and conversations difficult. Inclusion specialist Tim Scannell – profoundly deaf and a BSL user – joins Chris Fitch to di
Everyone is talking about the importance of ‘lived experience’ and ‘experts by experience’, but what exactly do these phrases mean? Just how do we practically involve people with this experience in our work? And what difference does it all mak
Like vulnerability, trust matters. Behavioural scientist, Charlie Nixon from Cowry Consulting talks to Chris Fitch about how trust determines what products we buy, which organisations we agree to let deliver our essential services, and just wh
This episode focuses on stammering (also known as stuttering). Talking with Lyndsay Edgington from the national stammering charity STAMMA, our host Chris Fitch listens as Lyndsay explains how staff in banks, energy, and retail organisations c
In this episode on empathy, Chris Fitch asks Mathieu Lajante: just what is empathy? Is it possible to train people to become more empathetic? And are empathy training courses a worthwhile investment in terms of time, money, and results for o
For this fascinating ‘end of 2023’ episode, Lee Walls talks to Chris Fitch about the science, experience, and lessons for life and vulnerability, of being a fire-walker. Lee explains how walking over 350 degree red hot coals can help understand
Katie Mackay and Jack Hatcher – from the Nationwide Building Society – talk to Chris Fitch about their ‘Speak Easy’ initiative to support non-speaking and non-verbal customers. Katie explains how her experiences of being non-speaking in certain
Joshua Aspden – a specialist in financial inclusion among refugee and asylum seeker populations joins Chris Fitch to talk about his work in helping helped thousands of people to make sense with not just a new country and culture, but with an en
Best-selling author Tim Farmer joins Chris Fitch to chat about mental capacity, decision-making, and his latest book “Grandpa on a Skateboard. The practicalities of assessing mental capacity and unwise decisions”. Clinical Director at Comenti
Steve Donovan from Ovo Energy talks with Chris Fitch about a tool that everyone working with customers will use every single day, but which most of us probably don’t give enough attention, care, or love to: our voice. Steve walks Chris through
Rose walks our host Dr Chris Fitch through the science, experience, and impact of ‘being cold’. Explaining how the cold affects us in physical, mental, financial, and social terms, Rose outlines the actions that staff can take to help customers
Elizabeth discusses her own experience of chronic pain, how it affects millions of customers in the UK on a daily basis, and how organisations can work to support customers living with it. Advocate, policy specialist, and writer, you can find
Phil shares new research data on what essential service firms are saying their biggest themes, fears, and challenges are for consumer vulnerability in 2023/2024. Senior Training Consultant at the Money Advice Trust, Phil can be found at: htt
Sarah talks about working more effectively with trans customers, life as a transwoman, and how she is bringing about change herself. Co-founder of Simply Equality and Joint Head of Equality and Diversity at Oxford University, Sarah can be fou
Back in February, The Financial Conduct Authority published its finalised vulnerability guidance. As firms continue their work to translate these expectations into practical action, it is made clear by the FCA that firms need to be able to evid
‘Expert by experience’ is increasingly recognised as an approach to help ensure markets are inclusive, especially for customers in vulnerable circumstances. Charities and people with a lived experience of vulnerability want to increasingly shap
To mark the release of the finalised FCA vulnerability guidance, the Money Advice Trust held a special webinar to discuss what the guidance means for firms and how you and your organisation can change the regulator’s expectations into reality f
There is an increasing focus on inclusive design from industry regulators and firms themselves. But what does ‘inclusive design’ really mean? How can firms – and regulators - translate this concept into practical action to make sure that produc
To mark the launch of new GDPR guidance from the Money Advice Trust and Money Advice Liaison Group Ltd (MALG), we discuss how firms can meet data protection regulation and support customers in vulnerable circumstances. You will hear from two
Part 2 of the vulnerability and identity conversation: As we now focus on the move from identification to conversation with customers in vulnerable circumstances, our expert panel discuss how firms can start these important conversations, the
Identifying when someone is vulnerable is rarely simple, every consumer is different and their cues, clues, and signs of vulnerability will differ too.As technology and the way creditor staff communicate with customers continues to evolve, id
Some argue that ‘design’ is the new tool for tackling vulnerability:• regulators are telling firms to design inclusively• firms are telling staff to design with vulnerability in mind• and products and services are now appearing for once ove
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