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VUX World

Kane Simms

VUX World

A weekly Technology, Arts and Design podcast
Good podcast? Give it some love!
VUX World

Kane Simms

VUX World

Episodes
VUX World

Kane Simms

VUX World

A weekly Technology, Arts and Design podcast
Good podcast? Give it some love!
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Best Episodes of VUX World

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Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance. Scott's background is in lead six sigma and joins me to speak about why for most organisations, you
Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders
Pete Kemp is a Principle Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology
Byron Reese is a serial entrepreneur with a quarter-century of experience building and running successful technology companies, with multiple acquisitions, IPOs and patents along the way. He is an award-winning author of books such as Stories,
What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make
Liz Stokoe is an author and professor at the London School of EconomicsRegister for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/ Hosted on Acast. See acast.com/privacy for more information.
A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and f
What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have final
First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave!I'm
JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and consideration
Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based
Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy.Enter one of the world's
Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley. Co-Founder and CEO, Adam Odessky, joins
Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficien
It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. Wh
Tim Friebel is the Global Experience Transformation Lead at Genesys and brings a wealth of experience in customer journey analytics; a crucial and underserved element of conversational automation. Tim joins me to share the insights and tips tha
Kim West is the Director of Product Marketing at Uniphore, one of the leading conversational automation technology and service companies. Kim joins us to share some of the top use cases for conversational automation across industries and shares
You've seen and heard of the value of conversational AI such as chat, voice and messaging assistants for customer service, but what about using the channel as part of your content strategy? We're joined by Nick Martin, co-founder, Direqt, to di
Sham Aziz, Selfridges, Head of Customer Service at Selfridges and long-time customer experience expert, joins me to share his perspectives on the current and future trajectory of AI for customer experience and enterprise automation. Hosted on A
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology - we need to get intimat
Are we coming to the end of the hype cycle with Large Language Models? Are we finally finding where they fit best in enterprise automation? Are are we still rolling through the hype? Matt Taylor, Co-Founder and CPO, Knowbl, joins us to shine a
Braden Ream is back on VUX World for the third time after some pretty big changes at Voiceflow. Raising another round of funding and repositioning the platform in light of significant adoption in the wake of the large language model attention,
Mikhail Burstev is a seasoned AI practitioner and scientist. Founder of one of the most popular chatbot frameworks, Deep Pavlov, Mikhail has been knee deep into the AI space for many years. He joins me to share his thoughts on AI orchestration
Greg Bennett’s the final Conversations2 interviewee focused on large language models!When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to
Paul Sweeney is the Chief Strategy Officer at Webio, an award winning conversational AI platform. Paul is a renowned figure in the automation and conversational AI space and joins us to share his thoughts on the future of large language models,
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